Do I need to set up my Pixma MX922 again because it will not print from my computer. JLFNYC

[Jason · Accepted solution]

Hi!

Which version of Windows or Mac is in use? Are you running into any specific error messages?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[Patrick · Accepted solution]

Hi NYCJLF,

Reinstalling your PIXMA MX922 should resolve this issue.  To uninstall your PIXMA MX922, please follow these steps (if you are unable to complete a step, that is OK, continue with the rest of the steps):

 1. Open the hard drive (Macintosh HD).

 2. Open the 'Library' folder.

 3. Open the 'Printers' folder.

 4. Open the 'Canon' folder.

 5. Send the 'BJ Printer' folder to the trash.

 6. Return to the 'Library' folder.

 7. Open the 'Receipts' folder.

 8. Locate any items related to your printer and send them to the trash.  However, leave the 'Canon Printer Drivers.pkg' file in the folder.

 9. Return to the 'Library' folder.

10. Open 'Image Capture'.

11. Open the 'Twain Data Sources' folder.

12. Send any Canon files related to your printer to the trash.

13. Empty the trash.

14. Restart your computer.

Please follow these steps to download the necessary files to begin installation:

 1.  Visit Canon's website at: http://usa.canon.com/support

 2.  Type PIXMA MX922 in the "Enter a Model Name" box.

 3.  Under Recommended Downloads, please click on the Select button next to the MX920 series CUPS Printer Driver.

 4.  If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

 5.  Click the Download button.

 6.  If a file download box appears, click Save.

 7.  Once the download is complete, click on the Select button next to the MX920 series Scanner Driver.

 8.  If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

 9.  Click the Download button.

10.  If a file download box appears, click Save.

11.  Once the download is complete, click on the 'Software' link.

12.  Please click on the Select button next to the Canon IJ Network Tool.

13.  If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

14.  Click the Download button.

15.  If a file download box appears, click Save.

16.  Once the download is complete, open your Downloads folder.

17.  Double click [mcpd-mac-mx920-11_7_1_0-ea17_2.dmg] to install the CUPS printer driver.

18.  Double click [msd_-mac-mx920-19_1_0a-ea11.dmg] to install the scanner driver.

19.  Double click [mnt_-mac-4_7_0-ea21_3.dmg].  Files will extract, follow the prompts to complete installation.

20.  Restart the computer.

If you are experiencing difficulties, you may view the installation process by following this link:

http://downloads.canon.com/html/wireless/modules/14slw-ww/14slw-ww-0010-000/14slw-ww-0010-000.html

[NYCJLF · Accepted solution]

Dear Patrick,

The problem was caused by my changing the very long password on my router and forgetting to change it on my printer. Thank you.

Judy

[Jason · Accepted solution]

Hi!

Which version of Windows or Mac is in use? Are you running into any specific error messages?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[NYCJLF]

Thanks, Jason. Running 10.11.6. No error messages. Called tech support because my computer, printer and iPhone were not able to use wi-fi. Only the printer is still not connected to wi-fi. The printer icon says it's connected, but isn't. Also, hitting Print on a computer file, the Canon MX922 goes to scan and will not print. Any suggestions?

[Patrick · Accepted solution]

Hi NYCJLF,

Reinstalling your PIXMA MX922 should resolve this issue.  To uninstall your PIXMA MX922, please follow these steps (if you are unable to complete a step, that is OK, continue with the rest of the steps):

 1. Open the hard drive (Macintosh HD).

 2. Open the 'Library' folder.

 3. Open the 'Printers' folder.

 4. Open the 'Canon' folder.

 5. Send the 'BJ Printer' folder to the trash.

 6. Return to the 'Library' folder.

 7. Open the 'Receipts' folder.

 8. Locate any items related to your printer and send them to the trash.  However, leave the 'Canon Printer Drivers.pkg' file in the folder.

 9. Return to the 'Library' folder.

10. Open 'Image Capture'.

11. Open the 'Twain Data Sources' folder.

12. Send any Canon files related to your printer to the trash.

13. Empty the trash.

14. Restart your computer.

Please follow these steps to download the necessary files to begin installation:

 1.  Visit Canon's website at: http://usa.canon.com/support

 2.  Type PIXMA MX922 in the "Enter a Model Name" box.

 3.  Under Recommended Downloads, please click on the Select button next to the MX920 series CUPS Printer Driver.

 4.  If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

 5.  Click the Download button.

 6.  If a file download box appears, click Save.

 7.  Once the download is complete, click on the Select button next to the MX920 series Scanner Driver.

 8.  If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

 9.  Click the Download button.

10.  If a file download box appears, click Save.

11.  Once the download is complete, click on the 'Software' link.

12.  Please click on the Select button next to the Canon IJ Network Tool.

13.  If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

14.  Click the Download button.

15.  If a file download box appears, click Save.

16.  Once the download is complete, open your Downloads folder.

17.  Double click [mcpd-mac-mx920-11_7_1_0-ea17_2.dmg] to install the CUPS printer driver.

18.  Double click [msd_-mac-mx920-19_1_0a-ea11.dmg] to install the scanner driver.

19.  Double click [mnt_-mac-4_7_0-ea21_3.dmg].  Files will extract, follow the prompts to complete installation.

20.  Restart the computer.

If you are experiencing difficulties, you may view the installation process by following this link:

http://downloads.canon.com/html/wireless/modules/14slw-ww/14slw-ww-0010-000/14slw-ww-0010-000.html

[NYCJLF · Accepted solution]

Problem is solved.

[NYCJLF · Accepted solution]

Dear Patrick,

The problem was caused by my changing the very long password on my router and forgetting to change it on my printer. Thank you.

Judy