03-04-2017 09:39 AM
Thanks for reaching out, we're happy to help!
We'll need to know the exact model of your printer so we can provide the best information. The model of your printer will be on the front or top of the printer.
If you need more immediate technical support, our US-based technical support team can be reached by phone during the week, or anytime by email. Their contact information can be found HERE.
We look forward to hearing from you soon!