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New Contributor
Posts: 1
Registered: ‎07-05-2014

Re: Canon MX920 Printer not responding

[ Edited ]

Thanks Keith! My printer printed fine yesterday and then NOTHING today! I tried the solution you posted and WALA! It worked on the first try! Thanks SO much!

New Contributor
Posts: 2
Registered: ‎04-27-2015

Re: Canon MX920 Printer not responding

I just got this stupid thing.  I can't believe I have to do that every time it decides not to print.  My previous Canon printer worked all of the time.  I don't get it....

Occasional Contributor
Posts: 9
Registered: ‎03-30-2014

Re: Canon MX920 Printer not responding

It's very frustrating.  I liked my previous Canon much better than this one, which can be a real PITA. 

 

I have found that I can usually just power the printer off, let it set for a minute, power it back on, and then it works.  It's really a nuisance. 

New Contributor
Posts: 2
Registered: ‎04-25-2015

Re: Canon MX920 Printer not responding

I have a new mx722 and have the same issue. I have to power cycle it to get it to print. Annoying to say the least.

Win 7, connected through my wireless network.

New Contributor
Posts: 1
Registered: ‎05-05-2015

Re: Canon MX920 Printer not responding

[ Edited ]

Keithk -- Thank you for the help! It worked like a charm. I actually used dry QTips because the wet ones just smeared it around.

 


keithk wrote:

Hello - Amazingly, I actually got efficient assistance from the Canon tech rep I spoke to!  Directly, here is the fix.  Power down the printer and disconnect power.  Open up the printer as if you were replacing ink cartridges.  The cartridges will be on the far right, so you can clearly look into the back of the cavity.  Using a flashlight, you will notice what appears to be a long piece of plastic (less than a half-inch wide) stretching horizontally across the back of the cavity (it will reflect the light and be obvious.)  Using a cotton swab (ideally one with a long stem) moistened with either water or isopropyl alcohol, Gently clean as much of the length of the plastic as you can.  The swab end will be black with ink.  I gently repeated the procedure and let the plastic dry.  I powered up the printer, and problem solved!


 

Canon -- In what universe is this an acceptable fix?! Boooo, poor product design. I'm a long-time Canon fan, and will continue to be, but this leaves a bad taste in my mouth.

New Contributor
Posts: 2
Registered: ‎04-27-2015

Re: Canon MX920 Printer not responding

It was my Netgear router.

New Contributor
Posts: 2
Registered: ‎05-11-2015

Re: Canon MX920 Printer not responding

I'm having the same problem with my PC Windows 7. I'm also connected by WIFI. I've checked that connnection and it's fine. I can also copy, so the printer is working. But any time I go to pritn, I get "printer not responding." Thanks 

New Contributor
Posts: 2
Registered: ‎05-22-2015

Re: Canon MX920 Printer not responding

I'm having the same problem with my PC Windows 7. I'm also connected by WIFI. I've checked that connnection and it's fine. I can also copy, so the printer is working. But any time I go to pritn, I get "printer not responding." Thanks 

Same issues as the Professor and some other strangeness.

 

I am on Windows 7, have a Linksys WRT1900 wireless router with standard configurations.

 

Issues:


Printer drops off the network consistently. I have had it working a few times but most of the time it required a reboot.

 

However today I cannot get it to print at all. Even when it is "on the network", according to the Linksys Network Map, my PCs cannot connect to it. I just get the "Printer not responding" error on the PC that it used to work on...some of the time. Plus I have a brand new Lenovo laptop (Windows 7 also) connected to the wireless network and it cannot connect to the printer at all. I saw it in My Computer's Network list for about a minute but it the Win7 didn't recognize it as a printer. It was unknown.

 

When I try the "Add Printer" wizard it says it cannot find anything. It then gives me the option to enter it via IP address. When I use this method it says it cannot communicate with the device and asks what priner type it is. I pick the closest option on the list, "Canon Network Printer", and it tries again to no avail.

 

Funny thing is I can use the command prompt and ping the printers IP address just fine so I know its on the network. Plus it shows up on the network map...at least for about 10 minutes, after which time it leaves the network.

 

Why it leaves the network is unclear. At first it seemed to coincide with the printers "sleep" mode but not always as it worked for a few days one time. Today after my wife made a FAX, it now jumps to FAX mode instead of sleep, at which point it leaves the network.

 

I have tried the following:


1. Set the Printer Spooler Service to Automatic (actually it was already set to that).
2. Successfully updated the printers firmware to 3.0 something.
3. Power cycling in different orders.
4. Connecting to the network using the wifi password as well as automatically using WPS. They both work fine for connecting to the wireless network, at least according to the printer and the router. The PCs cannot communicate with it however.
5. Troubleshooting wizards (Network and Printer)

 

Thank you for any assistance.

New Contributor
Posts: 2
Registered: ‎04-25-2015

Re: Canon MX920 Printer not responding

Spoke with Canon. Problem seems to be solved.

Go to Device Settings

Lan Settings

Other Settings

Wireless Lan

DRX Setting

Set that one to disable.

Seems to work for me.

Cheers.

New Contributor
Posts: 2
Registered: ‎05-22-2015

Re: Canon MX920 Printer not responding

Appreciate the reply but making that setting adjustment didn't seem to change anything for me. Made the adjustment, power cycled, confirmed change was saved and then watched it drop off the network map 10 minuts later.

 

Very frustrating. I used to associate Canon with quality but seems like they are producing crap now, like so many others.

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