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New Contributor
Posts: 1
Registered: ‎08-24-2017

Cannot install drivers, printer stuck offline.

Hey there,

 

Recently received a Canon PIXMA MX922 and tried connecting it to the laptop I am currently using.

 

An Acer Aspire 3810TZ running Windows Vista Home x64.

 

First the printer was stuck offline and then after deleting the printer, I was unable to install the drivers. Stuck on Cleaning Up Shortcuts before ultimately failing.

 

Appreciate any feedback. Thanks.

Moderator
Posts: 1,007
Registered: ‎10-25-2012

Re: Cannot install drivers, printer stuck offline.

Hi yeahokayman!

 

Thanks for reaching out to Canon USA, we're happy to help!

 

We first recommend ensuring you're installing the most recent software and drivers from our site (not your disc). You'll find the software and drivers HERE.

 

If you've done this, and you're still having problems, you'll want to reach out to support for one-on-one assistance. Support in the US can be reached by phone at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET). 

 

Outside of the US, you'll want to click HERE and select your country/region to find your support options.

 

We hope this helps!

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