05-21-2018 11:32 AM
I agree. The problem is that Google changed CA's, and Canon has yet to update the firmware with the new GlobalSign CA's registered.
The 8500's let you upload cert files & register them. I assume this is mostly for enterprise funcitonality. In my case, I was desperately looking for a certificate file format the 8580 would swallow. So I went looking for sources. Because I'm pretty adept at MacOS, I knew Keychain Access was a possible source. So I went trolling for exports from KA for anything GlobalSign, and I discovered a format the printer would import.
I suspect all the Canon was missing was some sort of public key for GlobalSign's CA.
I can barely follow all the technicals you mentioned. I'm a total novice at encryption concepts. I just found a procedure that solved the problem I needed solved, and it didn't seem to matter whether or not SSL was enabled in the machine.
05-24-2018 04:43 PM
Thanks for the pointer to the CA certs!
Which certificates did you have to import to make it work in the end?
This is what I have now:
|C=BE, O=GlobalSign nv-sa, OU=Root CA, CN=GlobalSign Root CA||C=BE, O=GlobalSign nv-sa, OU=Root CA, CN=GlobalSign Root CA||28/01 2028 14:00:00|
|OU=GlobalSign Root CA - R3, O=GlobalSign, CN=GlobalSign||OU=GlobalSign Root CA - R3, O=GlobalSign, CN=GlobalSign||18/03 2029 12:00:00|
|OU=GlobalSign Root CA - R2, O=GlobalSign, CN=GlobalSign||OU=GlobalSign Root CA - R2, O=GlobalSign, CN=GlobalSign||15/12 2021 10:00:00|
The certificate chain for google.com is
Certificate chain 0 s:/C=US/ST=California/L=Mountain View/O=Google Inc/CN=*.google.com i:/C=US/O=Google Trust Services/CN=Google Internet Authority G3 1 s:/C=US/O=Google Trust Services/CN=Google Internet Authority G3 i:/OU=GlobalSign Root CA - R2/O=GlobalSign/CN=GlobalSign
so I assume only the R2 one is needed, but I still get the "Failed to acquire information for registration." error.
05-25-2018 03:21 PM
My understanding was that the R2 was the only one needed as well. But I honestly can't remember which one did the trick. I went ahead and installed all of them thinking it coudn't hurt. :-)
Glad it was helpful to someone else.
05-26-2018 11:18 PM
Thank you JettCA11.
I have Canon MF8200C Series printer. Model is Canon imageCLASS MF8280Cw
I updated the firmware, it did not work
This has been frustrating problem I had from Jan of this year.
The errors I saw on the remote UI were:
"Failed to acquire information for registration"
"Could not perform server authentication"
Installing the certificate (Global Sign R2) allowed the registration and cloud print is working now.
Please note that I tried to export the cer file from internet explorer and firefox and it did not work. I had to extract the cer file from MAC and upload it.
06-12-2018 03:28 PM
Yes, you are right, It only worked when I uploaded and registered the GlobalSign Root CA - R2 certificate.
R3 and the plain Root CA did not work but I left them there anyway.
This is the only current solution to this problem based on my research online.
Thanks a tone.