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New Contributor
Posts: 3
Registered: ‎02-04-2015

Cannon MX 920 series - goes "off-line all the time! Is their a fix?

Cannon MX 920 series printer always goes "off-line" and I can't print and this is crazy making?

Any help out there? I am using a MacBook Pro OS X Yosemite.

Moderator
Posts: 948
Registered: ‎07-08-2013

Re: Cannon MX 920 series - goes "off-line all the time! Is their a fix?

Hi, pbh123!

So that the Community can help you better, we will need to know exactly which printer model you're using.  You'll find this on the printer's outer casing.  If you're in the United States, it's probably a PIXMA MX922, but we want to make certain. Any other additional details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎02-04-2015

Re: Cannon MX 920 series - goes "off-line all the time! Is their a fix?

Oppps! The printer is PIXMA 922, not 920. The printer is about one year old.

Using MacBook Pro OX S Yosemite  version 10.10.2

Product Expert
Posts: 1,831
Registered: ‎10-17-2012

Re: Cannon MX 920 series - goes "off-line all the time! Is their a fix?

Hi pbh123,

 

Do you have the printer connected wirelessly or via USB cable?

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

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Occasional Contributor
Posts: 16
Registered: ‎03-08-2017

Re: Cannon MX 920 series - goes "off-line all the time! Is their a fix?

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