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New Contributor
Posts: 3
Registered: ‎07-01-2017

Can not scan with MP560 and MP Navigator EX

Hello,

 

I have a MP560 printer and have MP Navigator EX installed. The printer is set up for wifi. I can print without any problems, but when I want to scan something via MP Navigator EX I get the error that no connection can be established, because the printer seems to be turned off or not connected. It is correctly connected via wifi however (as I said, printing is no problem).

 

How can I fix this problem?

New Contributor
Posts: 1
Registered: ‎08-12-2017

Re: Can not scan with MP560 and MP Navigator EX

I don't see an answer to this question. 

I have 2 options, the first option is to get rid of the canon and use my epson. 

But if you have an answer to why it won't scan please share. 

Actually all I really want to disable the WIFI.  

Product Expert
Posts: 1,477
Registered: ‎07-28-2014

Re: Can not scan with MP560 and MP Navigator EX

Hi MattWithAHat,

 

What version of Windows or Mac OS X is installed on your computer?

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Product Expert
Posts: 1,477
Registered: ‎07-28-2014

Re: Can not scan with MP560 and MP Navigator EX

Hi collilly,

 

What version of Windows or Mac OS X is installed on your computer?

Do you get an error when you attempt to scan?  If so, what error do you get?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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