Can anyone help get my mx472 printer to connect to my computer?

[daninikki0306]

My printer connected wirelessly to the computer for maybe two weeks and now i cant get them to connect anymore. Office Depot has exchanged the printer and the new one will not connect either. I've tried two different computers and my phone.

[Ramona]

Hi daninikki0306,

So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X), as well as if you have an Apple or Android phone.  

If this is a time-sensitive matter, additional support options are available at Contact Us.

[daninikki0306]

My computer is Windows 8 and my phone is a Samsung Galaxy S5.

[Ramona]

Hi daninikki0306,

If you temporarily disable any antivirus or firewall software that is on your computer and then attempt to reinstall the printer wirelessly, does it connect successfully?

If this is a time-sensitive matter, additional support options are available at Contact Us.