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New Contributor
Posts: 3
Registered: ‎08-23-2015

Re: Another computer is using the printer

I, too. Have this problem with mx723. I tried emailing Canon and no matter how I try to explain it, they keep thinking the printer is no longer recognized on the network. As someone else stated, the printer is not releasing the computer or vice versa. I never had this problem until both computers started using windows 10. Why can't canon take the time to actually listen.
New Contributor
Posts: 1
Registered: ‎08-28-2015

Re: Another computer is using the printer

I had the same error msg. with my MX472 and I just reinstalled the driver software and I am now printing agan! GOOD LUCK

 

Jack

Product Expert
Posts: 2,411
Registered: ‎10-16-2012

Re: Another computer is using the printer

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New Contributor
Posts: 3
Registered: ‎08-23-2015

Re: Another computer is using the printer

I wrote in that I had the same problem. I was fortunate to get someone from Canon (after much trouble) to give me an answer. This worked for me.  Disable the LAN DRX setting. This is under device setup, device settings, LAN setting, other settings. Disable LAN DRX. 

New Contributor
Posts: 2
Registered: ‎07-02-2015

Re: Another computer is using the printer

[ Edited ]

The solution from "Da Boss" upthread, dated 12-7-14 worked for me.

 

Short version is, cancel all printing jobs you find - go into settings and if there is a printer instance "Canon xxx WS" and if it is set as default, deselect it. You will most likely have another instance of your Canon printer NOT marked "WS" so make that one your default printer. Worked for me! Make sure whenever a print job comes up, you do NOT select the WS version to print your job.

New Contributor
Posts: 1
Registered: ‎12-17-2015

Re: Another computer is using the printer

Same error message with HP Envy 360, i7 processor, Windows 10 (horrible operating system that shares all personal data with Microsoft if you use any newer MS software - switch to Linux!).   The "WS" after the printer name was the key, and yes, there's some app for that.  But I just deleted the printer, skipped microsoft's auto-download of drivers (junk) and used the printer's install disk.   Bingo!  Problem is gone.

- Bill in NJ

 

New Contributor
Posts: 1
Registered: ‎02-09-2016

Re: Another computer is using the printer

I believe you've all riotously, illiberally and intemperantly turned ON 'Prevent Paper Abrasion', which is just terrible.

 

Unclick its box and all returns to normal, no need to change low ink cartridges nor drivers [though I did anyway].

 

 

Printer Properties/Maintenance/Custom Settings/Prevent Paper Abrasion - unclick

 

and then Apply Settings.

 

And then for me everything worked again.

New Contributor
Posts: 1
Registered: ‎02-18-2016

Re: Another computer is using the printer

SOLVED!

 

I went to devices in control panel and removed the printer, then after a few seconds it automatically added itself back, and after that I was able to print fine again.

 

Very strange.

Occasional Contributor
Posts: 7
Registered: ‎04-14-2013

Re: Another computer is using the printer

I only have the WS printer, no other.
New Contributor
Posts: 1
Registered: ‎03-25-2016

Re: Another computer is using the printer

When I clicked on print there were two Cannon printers listed, one with WS.  I mistakenly clicked on the WS...and that was the problem.  When I went to that printer, I saw that it was collecting data.  When I deleted that print job and went back to Cannon 5600 for my printer, it solved the problem.

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