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raw to jpg not working

fredfred
Contributor

Hi,

 

New to canon product, I have a problem with DPP4 :

 

after install it, all is working well, exept when i want to convert for raw ton JPG or TIFF.

The first time i convert a picture juste after the install, it works, i have the window with the progress bar, and the jpg is created.

then if a want to create a second jpg, the window with the progess bar never show, and i have in my task manager a process "Digital Photo Professional 4 Batch-> DPPBatchSaveMainForm" that never finish...

if i close and restart the DPP4 app, or restart computer, it does not change anything, i cant convert more raw to JPG...

i uninstall all canon software, clear all preference file, and all folder, restart computer, install all software again, the same thing happen, it work onces and never again.

 

computer : window 10 pro , I7 16G of ram,  nvidia 970

 

does anybody have a idea ?

 

hope that this message is clear to understant, i'm french and not good english writer.

thank you for any help !

 

Frédéric

 

ps: i have also try this solution from the forum:

Try downloading and running this Microsoft uninstall fixit tool. It's worked for me when I have programs acting strangely.

 

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

nothing change

 

37 REPLIES 37

i try it, redownload DPP 4.5.20, and reinstall it,nothing change.

i also try to install the version in the OES digital solution disk (v 31.1A), nothing change.

 

 

Same issue for me, also with Windows 10 pro. I tried to run DPP as admin but this did not change anything. However I managed to have it work but I don't really know how. As the issue seems to relate to a dialog box not rendering correctly, I tried to export the pictures with DPP not in full screen (the button at the top right corner of the screen right beside the cross used to close the app). I resized the window to the smallest possible size then I tried to export and it worked. But in the meantime I also customized the tool bar (I removed the Print button because I have no printer) and a couple of other things I cannot remember. So give this a try.


@_Mac_ wrote:

Same issue for me, also with Windows 10 pro. I tried to run DPP as admin but this did not change anything. However I managed to have it work but I don't really know how. As the issue seems to relate to a dialog box not rendering correctly, I tried to export the pictures with DPP not in full screen (the button at the top right corner of the screen right beside the cross used to close the app). I resized the window to the smallest possible size then I tried to export and it worked. But in the meantime I also customized the tool bar (I removed the Print button because I have no printer) and a couple of other things I cannot remember. So give this a try.


OP, I suggest you ignore that advice and read the manual instead. BTW, 4.5.20 is not the latest release.

Bob
Philadelphia, Pennsylvania USA

Yes, sure, we obviously forget to read manuals and that's a shame: bugs are always described in manuals. That's their only purpose, by the way: explain people that the problem always lies between the chair and the keyboard.

FYI same issue with the latest version 4.6.10.0

I confirm, I try the last version, nothing change...

I just don't use DPP anymore .

This software is great, but it look like there is a conflic with something in my windows 10 instalation.
So i use other software to edit the raw files, all the other software i try (lightroom, capture one, DxO, RawTherapee) , works perfectly...

 

 

What's your DSLR and have you configured some settings (on the camera) to change the size of the RAW images? Mine is 5D Mark IV and I changed the image size to be 15 M pixels or so.

it's a eos 80d , configured on raw only, full size.

 

 


@fredfred wrote:

it's a eos 80d , configured on raw only, full size.

 


Looking back over the conversation, I'm still not entirely sure what exactly you're doing and what exactly is happening. I've been using DPP (both versions) on a Windows 10 Pro computer for well over a year with no problems (except, of course, DPP4's glacial slowness when editing remote files). So something's fishy. Can you try one more time to explain the problem? I keep thinking we must be overlooking something obvious.

Bob
Philadelphia, Pennsylvania USA

For me:

1. I start DPP

2. I go to a folder where I have RAW files I want to convert to JPEG

3. I edit the RAW files (e.g. crop, etc.)

4. I select the pictures I want to convert

5. I click the button Save (or something like this: I have the French version, I don't know what's the English label) with an arrow pointing to a folder

6. I click Save

And here the problem starts: the dialog box closes then DPP freezes for several seconds and that's all. If we use the Window key+Tab we can see that DPPBatchSaveMainForm window that still exists even if we close DPP. This procedure worked only once: the very first time I used DPP.

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