09-03-2017 12:31 AM
I used to have dpp 4.6.3 installed and working. Today when I tried to use it, the program did start but after a few seconds I would get a message telling me that dpp has stopped working.
I uninstalled, rebooted and reinstalled dpp 4.7.1 but the problem persists.
What should I do? Is there any reasonable way to access a log file or something?
09-03-2017 01:24 AM
Yes, that was right at the beginning, but after it created the thumbnails for the starting directory. I don't think that it had anything to do with JPEG because even after removing all images from the directory the problem was still there.
I did manage to resolve the issue:
* uninstalled all canon software (dpp, EOS utilities, etc.)
* used regedit to delete all registry entries related to Canon, dpp and cr2
* reinstalled dpp 4.7.1
I guess that one of the Canon software created a rogue register entry that caused chaos.