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Occasional Contributor
Posts: 5
Registered: ‎07-12-2017

Re: When will Eos Utility support High Sierra

Once again, nonsense. I don't have a choice about Windows, I don't dictate the environment. If I had my way it would be a Mac environment but I don't write the checks there. But feel free to think whatever silliness you want. Windows is a steaming pile of quality and I'd love to not have to use it.

 

As for getting photos onto the computer, tethered fr product work, otherwise card reader. I change cards frequently and use multiple cameras and no, changing cards doesn't hurt anything.

New Contributor
Posts: 3
Registered: ‎01-15-2018

Re: When will Eos Utility support High Sierra

I've got a card reader - I want the extras you get with EOS Utility: the ability to name each level of the files, not just have a file with the date as name and the individual photos as just numbers. By the way, what does "tethered' mean?

Esteemed Contributor
Posts: 3,369
Registered: ‎06-11-2013

Re: When will Eos Utility support High Sierra


@Marsupialmousewrote:

I've got a card reader - I want the extras you get with EOS Utility: the ability to name each level of the files, not just have a file with the date as name and the individual photos as just numbers. By the way, what does "tethered' mean?


Tethered shooting traditionally means that you shoot with the camera connected to a computer... and each shot is immediately transferred to the computer as you shoot.

 

It common with many types of studio photography.  I've done food photography shoots (at the restaurant) and I shoot this way. This way as I shoot the product (food, in this case), both me and the chef immediatley get a nice big version of the image on the computer screen and this makes it much easier to know what you want to tweak with respect to positioning, composition, lighting, where the reflections are located, if we need to primp up the food, etc.

 

Usually the USB cable supplied with the camera isn't very long.  You can buy a longer tethering cable from a photography store or online.  I bought mine via Amazon (a 15' cord) for about $7.  

 

As a safety precaution, I put a bit of slack in the cord (where it comes out of the camera I put an extra loop in the cord) and use gaffer tape to tape the tether cable to the tripod... and I run it down one leg and tape it at the bottom.  This has two advantages... #1 it isn't as much of a trip hazard because I make the cable lay flat on the floor (instead of hanging in the air from the camera to the laptop where someone will trip it on if they try to step over it) and #2 ... if someone DOES manage to snag the cable, the gaffer tape will stop it, hopefully prevent the tripod from crashing over ... but more importantly... it wont yank on the USB cord where it attaches to the camera body and risk damaging the port.

 

 

 

This assumes a cable... but it turns out you can sometimes do the same thing via WiFi ... if the camera and computer software supports it.  If the camera doesn't support it natively, there are products that add WiFi... such as the CamRanger or competing similar technologies.  Those products has a small WiFi box that plugs into your camera's USB port so the camera thinks it's communicating via USB... but really it's going over WiFi.

 

 

Tim Campbell
5D III, 5D IV, 60Da
Esteemed Contributor
Posts: 3,369
Registered: ‎06-11-2013

Re: When will Eos Utility support High Sierra


@TCampbellwrote:

@Aleelawrote:

I bought a CAnon 5D mk IV two weeks ago, and can not connect to my NMac High Sierra, im awaiting sa phone call from Apple to sort this out today.

I set a new user on my mac, (TEST) i loaded the canon dosc, and my camera was accepoted immediately went back into my account reloaded High Sierra, tried to reload the disc, clicked on the 'setup' button and NOTHING!

 

If the software workson the SAME mac undedr a different user why NOT under the main users account? Something is Stopping the software downloading BUT WHAT????? 

 

I wish the guys at apple would take theuir heads out of their collected arses and stop mucking about, I have beena Mac user for twenty years, when this Mac is dead, it will NOT be replaced by another mac product


This typically means there’s a “.plist” file on the mac (plist = preferences list file) that has something corrupt in it.  

 

These things hide in your user’s home directory under the “Library” folder.  In finder, you use the “Go” pull-down menu (from the top edge of the screen when Finder is active) but you have to hold the “Option” keydown or Library will be hidden.  It’s hidden because generally users should not mess around with the files under that folder.

 

There are a few folders within Library where the files may be hiding.  I think there’s a Preferences sub-folder and there’s an Application Support folder.  I’m traveling and unable to check this until the weekend, but I can have a peek and find out which files it is using.  The mac is a Unix operating system, so it’s pretty easy to see what files are in use (you can use the Unix “lsof”utility (lsof=list of open files) and it’ll provide a report of every file being touched by any application process on the machine.  But this is a Unix command-line utility (run via Terminal) so if you’re not a Unix person, it may be a bit confusing.  Anyway, I’ll try to remember to check it this weekend and tell you which file to clear out to fix the problem.

 

Anyway... testing any problem app from a fresh user account means that account wont have any preferences at all for the app (since it’s never run the app).  When it works fine from a different account, it means the preference file on the account that DOES have trouble just has a corrupt preference file (they all have the extension “.plist”.

 

In Windows this is done with the “registry” (that’s Microsoft’s built-in malware attack on your PC ... the worst idea they ever had, and they’ve had some doosies).  When the registry goes corrup on Windows you can’t just delete a file to fix it.  The Mac is much cleaner design and provides better isolation.


I just got home and did some checking...

 

Go into Finder and from the main menu and the top of the page, click "Go" -> "Library" (if "Library" doesn't appear, then hold the Option key).

 

In the Library folder navigate to the "Preferences" folder.

 

Within Preferences, look for a file named:

 

com.canon.EOS-Utility-3.plist (this assumes you are using EOS Utility v3.x)

 

If you are using EOS Utility v2.x then it's:  com.canon.EOS Utility 2.plist (they don't put hyphens in that name whereas they did for EOS Utility 3.)

 

Drag that file out of the Preferences folder (e.g. drag it to the Desktop).  You will likely just want to delete the file (dump it in the trash) but for now just drag it to the desktop (that way you can always put it back).

 

NOW run EOS Utility 3 and see if it works fine.

 

If it does work, you'll notice it will have auto-created a new copy of the com.canon.EOS-Utility-3.plist file (with all the settings back to defaults) and can just delete the extra copy on your desktop that had corrupt settings.

 

 

Tim Campbell
5D III, 5D IV, 60Da
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