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Occasional Contributor
Posts: 7
Registered: ‎01-09-2017

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

I have an EOS M5 and when I link the camera with its cable to my iMac (MacSierra 10.12.2), nothing register, and the link doesn't materialize at all. When iwas on the phone with Canon, they deemed that the camera USB port was not working. So I returned the camera on their advice, and received a replacement. The new replacement M5 has exactly the same problem. Any idea, anyone? Thanks!

Occasional Contributor
Posts: 7
Registered: ‎01-09-2017

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Well, it's now January 9th, 2017. Any progress on this issue? Thanks!

Product Expert
Product Expert
Posts: 542
Registered: ‎10-17-2012

Re: Compatibility of Camera Window DC, EOS Utility and Map Utility with Mac OS X v10.12 Sierra.

Hello gt4e, 

Did you first install the Canon Utilities prior to connecting the EOS M5?  I apologize if this is redundant but there was no mention of it in your initial inquiry.  

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