Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎02-03-2017

Image Not Supported

All of a sudden the canon connect app is not downloading videos on to my iOS. Is anyone else having this problem. 

Moderator
Posts: 861
Registered: ‎10-25-2012

Re: Image Not Supported

Hi Denise!

 

Thanks for reaching out, we're happy to help! Which Canon camera are you using with the Canon Connect app? Have you updated it to the most current version from the App Store?

 

We look forward to hearing from you soon!

New Contributor
Posts: 4
Registered: ‎02-03-2017

Re: Image Not Supported

Eos 70D yes I have updated the app
Product Expert
Product Expert
Posts: 474
Registered: ‎10-17-2012

Re: Image Not Supported

[ Edited ]

Hello Dessie3263, 

To troubleshoot this issue I would recommend uninstalling the application from the device completely.  Then, reboot the device.  

After you've performed those steps then please try re-installing the software directly from the app store.  This should alleviate the issue that you were running into with regards to that issue. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎02-03-2017

Re: Image Not Supported

Thanks. Ok I will try this.
New Contributor
Posts: 1
Registered: ‎02-08-2017

Re: Image Not Supported

I have same problem with my 5D Mark IV, I have reinstalled the app many times but still not working.  Says the movies I want to transfer are not supported

New Contributor
Posts: 4
Registered: ‎02-03-2017

Re: Image Not Supported

Thus far nothing has worked.
New Contributor
Posts: 2
Registered: ‎02-15-2017

Re: Image Not Supported

I'm having the same problem with a G7X. Latest version of iOS app. Attempted reinstall as well. Please help!

New Contributor
Posts: 2
Registered: ‎02-15-2017

Re: Image Not Supported

The problem so far is with videos.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement