02-03-2017 11:22 AM
Thanks for reaching out, we're happy to help! Which Canon camera are you using with the Canon Connect app? Have you updated it to the most current version from the App Store?
We look forward to hearing from you soon!
02-03-2017 04:31 PM - edited 02-03-2017 04:32 PM
To troubleshoot this issue I would recommend uninstalling the application from the device completely. Then, reboot the device.
After you've performed those steps then please try re-installing the software directly from the app store. This should alleviate the issue that you were running into with regards to that issue.