Hello everyone,
I just got my new computer with Windows 8.1 x64.
As I wanted to upload my pictures that are on my Ixus 220 HS, I downloaded the latest version (1.4.0 from Nov 2013) of the ImageBrowser EX software on the support page of the Canon website.
Unfortunately, even after the software installed successfully, I wasn't able to transfer my picture or even access the camera from Windows Explorer or from the ImageBrowser EX software.
When I go to Device Manager of Windows, it appears with an exclamation point saying the drivers for this devices are not installed. I can uninstall them and then plug back again my phone on a different USB port, the problem remains. If I try to look for a updated version of the driver through Windows, it does not find anything.
However I can still get my picture by removing the SD card from my Ixus and plug it directly to my computer but that doesn't really solve the problem as I cannot get all the features I wanted from ImageBrowser EX.
Could you please advise ? Is there a compatibility issue between the 1.4.0 version and the drivers embedded for the Ixus 220 HS on Windows 8.1 64bits?
Thanks a lot for your help !
