I upgraded my iMac to OS Mavericks. I get problem with my printer Canon MP499

[Stephen]

Hi MONNGUYEN!

Welcome to the Canon Forums and thanks for your inquiry!  So that the Community can help you better, we will need to know any error messages you're seeing, as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

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[MONNGUYEN]

I used SOLUTION MENU EX. When I hit Photo Print or Use scanner an error message "SAFARI QUIT unexpectedly"

Thanks

[MONNGUYEN]

I'm sorry. it's rathe r" MP navigator quit unexpectedly "

[Ramona]

Hi MONNGUYEN,

Installing the latest drivers and software for the printer from the Canon USA website should resolve the issue you are experiencing.  Please click on the link below to go to the Drivers and Software page for the PIXMA MP499:

PIXMA MP499 Drivers and Software page

Once on the page, please do the following:

1.  Verify that the operating system detected in the "OPERATING SYSTEM" drop-down menu is correct, and if it is not, please click the drop-down menu to select your operating system.

2.  Next, please click on the red arrow next to the "DRIVERS" section and click the CUPS file.  When you do, another page will appear giving details of the file you are about to download will appear.

3.  Please scroll down on the Details page and agree to the terms of the disclaimer message to continue with the download process by clicking on the "I AGREE - BEGIN DOWNLOAD" button.  After clicking the "I AGREE - BEGIN DOWNLOAD" button, follow the instructions to download and install the driver.  The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.  

Once you are done reinstalling the CUPS drivers, you will want to follow the same steps to download the SCANNER and ICA drivers.  When both the scanner and ICA drivers have been installed, please follow the steps above to also re-install the MP NAVIGATOR EX program on your computer, except for you will want to click on the red arrow next to the word "SOFTWARE" instead of "DRIVERS" in Step 2 to display the MP NAVIGATOR program. 

After all of the drivers and software have been installed, please restart your Mac and attempt to scan.

Hope this helps!

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