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New Contributor
Posts: 1
Registered: ‎11-01-2013

Re: Eos Utility problem -- something else to try

Here is what worked for me:  New 5D MkIII, Windows 7 64bit, fresh download of EOS utiltity.  Kept getting message "EOS Utility has stopped working".

 

I got it to work by right clicking on the desktop icon, selecting "Run as administrator..."

 

For what it's worth

 

BobW

New Contributor
Posts: 2
Registered: ‎11-05-2013

Re: Eos Utility problem

I didn't have any problem with my EOS Utitily until update Window 8 to 8-1. I've tried to uninstall driver and EOS Utility still won't recognize my Canon 60D as it was before update window.

New Contributor
Posts: 2
Registered: ‎09-29-2013

Re: Eos Utility problem

HI

I've also updated to 8.1 and now im back to square 1 - eos wont recognise the camera


Argghhhh

New Contributor
Posts: 2
Registered: ‎11-26-2013

Re: Eos Utility problem

I had the latest version working on 8.1 for several days, several.   I was setting up remote shots with the camera control.

All of a sudden the software wont even boot.

Reports back,

 

EOS utility has stopped working!

 

Uninstalled it reinstalled it.    Nuthin!

 

i was thinking of purchasing a new laptop,  but 80% of the reason was to run this software with my camera for remote shots.

 

Now im hesitant.

 

New Contributor
Posts: 2
Registered: ‎11-26-2013

Re: Eos Utility problem

[ Edited ]

Ok, i fixed my problem. The EOS Utility update killed my program. I must of updated it after the several days i was running it.
Windows 8.1 32. Original disk install version and im up and running.

New Contributor
Posts: 2
Registered: ‎11-05-2013

Re: Eos Utility problem

I recently update EOS Utility to version 2.13.25 updater for Windows. After that every thing was back to normal again.

New Contributor
Posts: 2
Registered: ‎12-27-2013

Re: Eos Utility problem

I have windows 7 and a rebel xt and I can no longer down load photos, I see this has been an on going problem, yet the last response from Cannon has been over a year. Has anyone been able to fix this issue.

Occasional Contributor
Posts: 9
Registered: ‎05-20-2013

Re: Eos Utility problem

[ Edited ]

I got it working again with my EOS 400D under Windows 8.1 (x64)!!!!!!!!!!!

 

- I just reïnstalled my computer with Windows 8.1 x64.

- Then I installed Canon EOS Utility with the CDRom that came with the camera.
   (which didn't work and only displayed the error: "can't find the camera")

- Then I updated Canon EOS Utility to the newest version there is for the EOS 400D (verion 2.9.0.0).
   (This one didn't work either. I had to download .Net Framework 3.5 but no camera was detected)

- Then I updated Canon EOS Utility to the newest version there is to download (v2.13.40).
   And this version worked with me....

 

Finally

 

Moderator
Posts: 1,005
Registered: ‎10-23-2012

Re: Eos Utility problem

lehr,

 

There are no drivers for Windows 7 to work with the EOS Rebel XT.  The best way to download the images is using a card reader.

 

Alternatively, you can also try connecting the camera in the PTP communication mode.  To do this:

 

  1. Press the MENU.
  2. Select [Communication].
  3. Select [PTP].
  4. Power the camera off.
  5. Connect the camera to the computer and power it on.

This connection mode will only allow you to use the built-in Windows software at best, but we cannot guarantee it will be successful.

 

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New Contributor
Posts: 2
Registered: ‎12-27-2013

Re: Eos Utility problem

Mike,

If I buy a card reader it will work like it did prior to getting windows 7 ? What I find really strange is that my laptop always had windows 7 and it worked before !

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