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New Contributor
Posts: 2
Registered: ‎10-20-2015

Re: EOS Utility not working with Windows 10

I called Canon Tech support and a representative guided me in downloading a driver that works with my EOS 30D. It wasn't specifically for the EOS 30D; it was for some other kind of camera. But it works fine.
Honored Contributor
Posts: 5,604
Registered: ‎08-13-2015

Re: EOS Utility not working with Windows 10

[ Edited ]

I have not yet tried Windows 10, yet, but I have read in a couple of places what the problem could be. One big difference between Windows 10 and earlier versions is that some versions of Windows do not include the Media Player. It is my understanding that there are some DLL files that are included with Media Player, which the Canon software just may depend upon being available as part of the Operating System.

 

Check to see if your version of Windows includes the Media Player. Windows 10 versions "N" and "KN" do not include the Media Player. However, all is not lost. The Media Player is available as a separate, and FREE, download from Microsoft. Do a web search for the following... " Media Feature Pack for N and KN versions of Windows 10 ", and you should find a link to a Microsoft web site download page. Make sure that you only download from Microsoft, and only if your Windows 10 lacks the Media Player.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 1
Registered: ‎10-30-2015

Re: EOS Utility not working with Windows 10

I had this same problem after upgrading to Windows 10.  When I plug the camera in and switch it on, I no longer get the message from Windows asking me what I want to do with the camera, but also the Canon EOS Utility no longer starts automatically.  When I ran it manually I got the window asking me to pair with the camera over wifi or LAN, bt no recognition that it was plugged in.

I downloaded the updater for the EOS Utility from the Canon site and installed it.

The installer changed the icon on my desktop, so I assumed it had installed it properly.  However, when I ran it, I still got the same problem, with the request to pair over wifi or LAN.

When I looked in the Windows menu, I discovered that the old utility was still there and the new utiltiy, labelled EOS Utility 2.  When I ran the new utility, it worked.  I have now changed the desktop icon to point at the new utility's .exe file, though, when I did that, it changed the icon back to the old one!

If this is an updater, it should replace the old version with the new version.  The Precaution section on the download page says it will only work if there is an existing version.  This is messy. 

New Contributor
Posts: 2
Registered: ‎10-20-2015

Re: EOS Utility not working with Windows 10

I called Canon tech support and the representative patiently guided me in locating a driver that was not specifically for my 30D but another camera (can't remember which). He cautioned me to not remove the existing driver because the new one would somehow depend on the older one. The graphical interface is different with the new one, but it works quite well. I am happy. I recommend getting Canon technical support to help with installing a driver that works with Windows 10.

New Contributor
Posts: 1
Registered: ‎11-22-2015

Re: EOS Utility not working with Windows 10

[ Edited ]

Updater 2.14.?? dated October of 2015 worked for me with W10. And I did not have to uninstall the EOS 3 software. It merely overwrote it. First connect with 5DMII allowed me to choose to select the images I wanted to download. Works great. Here's the link, just type in your model and click on Get Drivers & Downlaods, then select Updater 2's latest date: https://www.usa.canon.com/internet/portal/us/home/support/!ut/p/z1/04_Sj9CPykssy0xPLMnMz0vMAfIjo8zif...

 

Thanks so much to whoever it was who found and suggested this, I cant see the entire thread from this reply or I'd thank him by using his/her name.

 

I should say that the first Utility that auto updated was the Wi-Fi version, not useful to me, then I uninstalled and resinstalled the utility, which must have been the EOS 3 utility, still didn't work. Finally through this very helpful community I am able to dowlaod pictures again. Thanks to Canon and the members here.

Honored Contributor
Posts: 5,604
Registered: ‎08-13-2015

Re: EOS Utility not working with Windows 10

I sprung for a Windows 8.1 tablet a couple of months ago, with the intent of using it to control my camera remotely, or at least use it as a larger display for LiveView photos.  It worked with the tablet running Windows 8.1 quite well, on both a T5 and 6D.

 

Over the weekend, I went for the free upgrade to Windows 10.  I deleted the Canon applications because Windows 10 said that they were no longer being made available.  I downloaded and installed the Windows 10 versions of EOS utility and DPP4.  Both are working without a hitch.  My tablet is a mid-range Lenovo.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Frequent Contributor
Posts: 36
Registered: ‎12-12-2015

Re: EOS Utility not working with Windows 10

I have been using Windows 10 for months and downloading has been fine though it is a bit confusing having two different looking EOS downloaders and my laptop having a completely different look.

 

A week ago I started getting the "EOS Utility 2 has stopped working' message. 

 

I uninstalled the software  and installed again.

 

Tried unplugging other USB equipment.  EOS Utility 3 is working OK.

 

Still got the programme.

New Contributor
Posts: 2
Registered: ‎12-12-2015

Re: EOS Utility not working with Windows 10

EOS Utility did not work for me in Windows 10. I just uninstalled the EOS Utility and reinstalled the original disc from 2006, version 2.0.2.26 and now I downloaded from the camera same as usual!
Frequent Contributor
Posts: 36
Registered: ‎12-12-2015

Re: EOS Utility not working with Windows 10

As I wrote, mine has been working fine until a week ago.

New Contributor
Posts: 2
Registered: ‎12-12-2015

Re: EOS Utility not working with Windows 10

I'll keep my fingers crossed, then.  Thank you for the warning.

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