09-03-2015 08:08 PM - edited 09-03-2015 08:14 PM
Well, it may be that older Canon DSLRs may no longer be supported (like HighSierra's 70D and my 30D). I can't install EOS Utility 3―not even available to me NADA!
09-03-2015 08:19 PM - edited 09-03-2015 08:20 PM
Yes you are correct. The 30D isn't listed in the EOS Utility version 2 manual. Have you tried EOS Utility 2.9.0 Updater for Windows. It's listed under Windows Version 7for the 30D.
09-19-2015 01:22 PM
select the compatibility tab
the click run compatability troubleshooter
after the trouble shooter runs select
it cleared all issues with windows 10 upgrade
09-21-2015 03:47 AM - edited 09-21-2015 11:22 AM
I was having the same issue. On the Windows 10 Device manager I had exclamation marks and WPD FileSystem Volume Driver listed. I have an ASUS motherboard with the ASUS AI Suite installed. I found that uninstalling the AI+ Charger, USB 3.1 Boost and USB Charger apps solved this problem and I was able to normally connect using the EOS Utility. It took me a day of trying everything so I hope this info saves someone some time with the same H/W setup and issue.
09-26-2015 10:20 PM
This sucks, it still doesn't work for me either. Have downloaded the updated drivers, and the ONLY thing that will work is unplugging every other USB device that I have.
NOT ACCEPTABLE CANON!!
09-28-2015 10:49 AM
Welcome to the Canon Forum.
The issue you have may be unrelated to EOS Utility.
If this is a time sensitive-matter, additional support options are available at Contact Us.
09-28-2015 11:20 AM
In the meanwhile I did contact the Canon support.
My question was if they can help me to identify all pieces of code that are installed with the EOS utility (including settings .dll's and registry keys). I asked this because I believe that just uninstalling the Utility does not remove all previously installed pieces of code. Reason for this is that when I install EOS utility again after uninstalling and enter the preferences for saving photo’s the software remembers my old settings. Therefore my conclusion is that not all components of old software get uninstalled and need manual removal.
The answer I did get form support was: we can't help you because we are no software engineers and therefore cannot help you in this case.
My suspicion is Canon (Support) simply does not know enough details about the EOS Utility software to solve this problem.
I have stopped using the EOS utility and also stopped to solve the issue - I have better things to do.