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Occasional Contributor
Posts: 5
Registered: ‎08-31-2015

Re: EOS Utility not working with Windows 10

Lo and behold! For some unknown reason (and after numerous reboots―for various other reasons) the software EOS Utility Windows 10 Home now works!
Frequent Contributor
Posts: 27
Registered: ‎12-20-2014

Re: EOS Utility not working with Windows 10

Does it launch automatically when you connect and power on your camera?
Occasional Contributor
Posts: 5
Registered: ‎08-31-2015

Re: EOS Utility not working with Windows 10

 

>> Does it launch automatically when you connect and power on your camera?

 

No it doesn't―I'll see if I can find a fix.

Occasional Contributor
Posts: 5
Registered: ‎08-31-2015

Re: EOS Utility not working with Windows 10

[ Edited ]

Well, it may be that older Canon DSLRs may no longer be supported (like HighSierra's 70D and my 30D). I can't install EOS Utility 3―not even available to me NADA!

Frequent Contributor
Posts: 27
Registered: ‎12-20-2014

Re: EOS Utility not working with Windows 10

[ Edited ]

Yes you are correct. The 30D isn't listed in the EOS Utility version 2 manual. Have you tried EOS Utility 2.9.0 Updater for Windows. It's listed under Windows Version 7for the 30D.

New Contributor
Posts: 1
Registered: ‎09-19-2015

Re: EOS Utility not working with Windows 10

Try this

in properties 

select the compatibility tab

the click run compatability troubleshooter

after the trouble shooter runs select

fix problems

it cleared all issues with windows 10 upgrade

 

New Contributor
Posts: 1
Registered: ‎09-21-2015

Re: EOS Utility not working with Windows 10

[ Edited ]

I was having the same issue.  On the Windows 10 Device manager I had exclamation marks and WPD FileSystem Volume Driver listed.  I have an ASUS motherboard with the ASUS AI Suite installed.  I found that uninstalling the AI+ Charger, USB 3.1 Boost and USB Charger apps solved this problem and I was able to normally connect using the EOS Utility.  It took me a day of trying everything so I hope this info saves someone some time with the same H/W setup and issue.

New Contributor
Posts: 1
Registered: ‎09-26-2015

Re: EOS Utility not working with Windows 10

This sucks, it still doesn't work for me either.  Have downloaded the updated drivers, and the ONLY thing that will work is unplugging every other USB device that I have.  


NOT ACCEPTABLE CANON!!

Moderator
Posts: 1,005
Registered: ‎10-23-2012

Re: EOS Utility not working with Windows 10

Hello kumicho!

 

Welcome to the Canon Forum.

 

The issue you have may be unrelated to EOS Utility. 

 

  1. What camera do you have?
  2. What other USB devices do you have connected that you have to disconnect to get it to work?
  3. When you launch EOS Utility manually with the camera connected and powered on, what happens?

If this is a time sensitive-matter, additional support options are available at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 7
Registered: ‎08-30-2015

Re: EOS Utility not working with Windows 10

In the meanwhile I did contact the Canon support.

My question was if they can help me to identify all pieces of code that are installed with the EOS utility (including settings .dll's and registry keys). I asked this because I believe that just uninstalling the Utility does not remove all previously installed pieces of code. Reason for this is that when I install EOS utility again after uninstalling and enter the preferences for saving photo’s the software remembers my old settings. Therefore my conclusion is that not all components of old software get uninstalled and need manual removal.

 

The answer I did get form support was: we can't help you because we are no software engineers and therefore cannot help you in this case.

My suspicion is Canon (Support) simply does not know enough details about the EOS Utility software to solve this problem.

I have stopped using the EOS utility and also stopped to solve the issue - I have better things to do.

 

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