10-02-2016 04:25 PM - edited 10-02-2016 04:37 PM
I have read through all of the concerns people have had and mine is almost identical. I uploaded pictures on Friday night; computer received updates on Saturday morning; will not read camera. I followed the advice from many of you but when I go to Canon support, it says there are no drivers or updates for EOS Utility 2 (which I uploaded last year when WIN 10 arrived). Also, when I try to run EOS Utility (previous version) it controls my Pandora stations. I find that very strange. Any new advice or workable solutions?
01-09-2017 12:55 AM
I have just upgraded to Windows 10 and I have read the previous posts about downloading the EOS ulitlity driver for Window's 8.1, but I cannot do that because I don't have a previous EOS Utility. I don't know where the disc that came with my camera orginally, and now I can't get my pictures uploaded. Is there anyone that can help me download the EOS utility for my Canon Digital Rebal XT so I can do the windos 8.1 upgrade and get my 250 pictures uploaded, so I can take more pictures?
I'm very frusterated and don't know what else to do!
Thanks in advance
01-09-2017 11:47 AM
If you are starting from scratch, then you will need to start at the beginning. You will need to install the original version of the software, so that you can upgrade it. Use this link to find your camera's support page.
Once you click on the software link, it may automatically detect your Windows 10. Use that drop down to select the operating system that was current when the camera was released, most likley Windows XP, I'm guessing.
You should find a "Solutions Disk" among the operating system listings. This is a digital copy of the original disk that would come with a new camera.
I cannot say whether or not the packages will install properly on Windows 10, because the way software interacts with attached hardware has dramatically changed over the years. Hopefully, it will install in a compatibility mode, which should be invisible to the user.
02-11-2017 12:12 PM
It's a shame for a big company not providing working drivers for Windows 10. Every time Windows 10 updates Canon 6D gives 'USB device not recognized'. Sometimes i can download images from camera reinstalling EOS Utility, sometimes i disable or enable USB 3.0 support from BIOS.
I use another Canon product: 5000F scanner working only with Windows 32 bits drivers !
Thank you Canon for your support,
02-11-2017 12:44 PM
Thank you for reaching out to Canon USA!
If you've updated your software to the most current version from our site HERE, and you're still having problems, we suggest reaching out to technical support. If you're in the USA, support is at 1-800-OK-CANON (800-652-2666). Outside of the USA, click HERE to locate Canon in your region and find your support options.