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Honored Contributor
Posts: 5,852
Registered: ‎08-13-2015

Re: Digital Photo Professional (DPP) 4.5.X is slow (performance)


nelsonsdavis wrote:

Don't think it's a hardware issue. Desktop, intel i4770k, 16 gb ram, 4 tb hard drive, HD7800 series Radeon, asus sabertooth z87, etc, etc.

 

Program worked fine up till a month ago. 

 

Have uninstalled and reinstalled. Nada. Uninstalled and installed an older version, nada. I think it's something to do with carbonite, indexing, etc.

 

 


Half of the people making complaints such as yours have Asus machines.  

 

You really want to have an nVidia graphics card, and nothing else.  Make sure that DPP is using the graphics card, and the graphics card is enabled to let DPP use it.

 

If you are still having issues, then contact Canon Support.  Something has changed, and they might be able to walk you through it.  I would wait until afater the New Year, though.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 12
Registered: ‎05-24-2015

Re: Digital Photo Professional (DPP) 4.5.X is slow (performance)

[ Edited ]

Okay, let me be more specific. I built this PC 5 years ago. And have been using every version of DPP since with no problems at all (always upgrading to the lastest build of DPP). I've edited well over 100k photos, converting from RAW to JPG with no problems, period. 

 

So it's not the asus board, nor is it the Radeon card.

 

I think it is related to, of all things, carbonite.

 

I paused carbonite, made no difference. Went in to task manager and killed it. Launched DDP4 latest version, and yes, it loaded quickly and seems to be working just fine. I wonder that Carbonite is doing? I will add that I installed carbonite last week and it's still uploading files - aobut 4TBs....and I"m only 40% finished. I'm guessing ti's something to do with the way carbonite is looking at files and indexing/marking them during this upload process? I took at look  in task manager, details for dpp, analyse wait chain - and there seems to be the problem, aI think while DPP was running with carbonite something else was trying to use the space those same chains were using. so it was waiting and waiting. Seems to have something to do with this - A thread waits for a synchronization object from the time it requests it until it has acquired it. A lock is owned by a thread from the time the thread acquires it, until it releases it. 

 

REally interesting. Killed both programs, dpp and carbonite. STarted dpp, worked fine. Closed it. Started up carbonite, that worked fine. Let it run. Openned dpp, stuck at splash screen. Checked analyse wait chain. Have two threads waiting to use threads being used by another program (too bad it does not say what program, but assuming it's carbonite. 

 

This is what I'm seeing - dpp4main.exe (pid: 15604) thead:9280. Beneath that is - dpp4main.exe (pid:15604) thread:3368.

 

Thoughts?

 

 

Frequent Contributor
Posts: 162
Registered: ‎11-19-2017

Re: Digital Photo Professional (DPP) 4.5.X is slow (performance)

[ Edited ]

I agree, I doubt this is related to hardware.  This is a software issue, and has nothng to do with the brand of motherboard or GPU.  I am one gen later chipset and same Devil's Canyon 4th gen series CPU

 

Gigabyte Z97X-UD5H\Corsair RM850w, 4790K, 16GB Vengeance, GTX970 FTW SC 4GB ACX 2.0, 850 Pro's RAID0 (boot), Black 1TB, Win10 Pro, Obsidian 450D - 1709 Fall Creators Update

 

You have more than enough processing power, memory and graphics.  I don't use carbonite, but have a ful understanding of how it works.  If you are performing the inital back up, there is a considerable amount of load and overhead placed on the system, regardless what Crbonite might say about it runnning unobtrusively in the background.  Note: it might be possible for you to give the background process a lower priority.  Once the initial back up completes, the software then makes differentail back ups or snapshots of the protected disk, files or directories. 

 

Things that might help reduce overhead and improve system performance

 

-Give cabonite background process lowest priority (might be as easy as right-clicking on its icon in the system tray) and select from context menu.

 

-Limit the times when the carbonite program runs, schedule or run after period of inactivity.  The program runs in real time so you might be limited as to what you can do here. 

 

-Pause or suspend protection while you are using DPP.  (not ideal)

 

-Consider another solution, mozy pro or CrashPlan  for example.    Carbonite is not very popular. 

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art
~Speedlite 430 EX II ~DPP 4.7.2 ~Windows10 1709
Honored Contributor
Posts: 5,852
Registered: ‎08-13-2015

Re: Digital Photo Professional (DPP) 4.5.X is slow (performance)

[ Edited ]

nelsonsdavis wrote:

Don't think it's a hardware issue. Desktop, intel i4770k, 16 gb ram, 4 tb hard drive, HD7800 series Radeon, asus sabertooth z87, etc, etc.

 

Program worked fine up till a month ago. 

 

Have uninstalled and reinstalled. Nada. Uninstalled and installed an older version, nada. I think it's something to do with carbonite, indexing, etc.

 

 


You’re right.  DPP has an apparent issue with Carbonite, or vice versa.  I didn’t realize that your issues began after installing and running Carbonite.  If DPP does not run with Carbonite, then that is not Canon’s fault.  

You seem to know enough about software to understand that you code against a “virtual machine.”  If users have other stuff loaded that interferes with your application, then the other applications are at fault.

[EDIT]. Then again, it could be the fault of DPP.  Don’t expect Canon to do a software update to fix Carbonite compatibility issues.  Carbonite is not a part of the “virtual machine” that i spoke of earlier.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Esteemed Contributor
Posts: 3,926
Registered: ‎06-25-2014

Re: Digital Photo Professional (DPP) 4.5.X is slow (performance)


Waddizzle wrote:

nelsonsdavis wrote:

Don't think it's a hardware issue. Desktop, intel i4770k, 16 gb ram, 4 tb hard drive, HD7800 series Radeon, asus sabertooth z87, etc, etc.

 

Program worked fine up till a month ago. 

 

Have uninstalled and reinstalled. Nada. Uninstalled and installed an older version, nada. I think it's something to do with carbonite, indexing, etc.

 

 


You’re right.  DPP has an apparent issue with Carbonite, or vice versa.  I didn’t realize that your issues began after installing and running Carbonite.  If DPP does not run with Carbonite, then that is not Canon’s fault.  

You seem to know enough about software to understand that you code against a “virtual machine.”  If users have other stuff loaded that interferes with your application, then the other applications are at fault.

[EDIT]. Then again, it could be the fault of DPP.  Don’t expect Canon to do a software update to fix Carbonite compatibility issues.  Carbonite is not a part of the “virtual machine” that i spoke of earlier.


Rumor has it that a contributor to DPP's frustrating slowness is that it spends an inordinate amount of time searching for additional image files that it might have to display. Any program that does that is likely to have trouble coexisting with an active backup job, because the latter will try to freeze access to the files it's backing up. If it casts too wide a net, other programs will have to wait to access the files.

Bob
Boston, Massachusetts USA
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Honored Contributor
Posts: 5,852
Registered: ‎08-13-2015

Re: Digital Photo Professional (DPP) 4.5.X is slow (performance)

"Rumor has it that a contributor to DPP's frustrating slowness is that it spends an inordinate amount of time searching for additional image files that it might have to display. Any program that does that is likely to have trouble coexisting with an active backup job, because the latter will try to freeze access to the files it's backing up. If it casts too wide a net, other programs will have to wait to access the files."    

 

That auto search is a setting that is controlled by the OS in Windows. 

 

If you have Windows Media Player, you should disable it from automatically searching new media connections for new media, and automatically adding to the photo catalog. 

 

DPP seems to access your Photo Library, by default.  DPP also has a setting that tells it which startup folder to use on Startup, either the Photo Library folder, or the last folder it used.

 

DPP4_StartupFolder.PNG

 

Notice how it says "Pictures", which is the name of a Windows Library, not a hard drive folder.  

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
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