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Occasional Contributor
Posts: 11
Registered: ‎02-19-2018

Digital Photo Professional 4 Non-responsive Following File Save

I've been using DPP4 since its introduction on my Windows 7 desktop without incident. I just upgraded to a new computer with Windows 10, more RAM (16 GB), and faster CPU (i7-8700). I now find that DPP (4.7) hangs for about 30 seconds following a file save.The strange thing is that DPP (and only DPP) becomes temporarily non-responsive following ANY file save, even a small Notepad text file. Watching Windows Task Manager, I see that the CPU utilization jumps to about 12% following a file save for about 30 seconds, but only when DPP is open. Any idea what's causing this and how to fix it?

 
Moderator
Posts: 464
Registered: ‎06-05-2013

Re: Digital Photo Professional 4 Non-responsive Following File Save

Hi Jazzone,

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model product you are using.  
Any other details you'd like to give will only help the Community better understand your issue.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email. 

Occasional Contributor
Posts: 11
Registered: ‎02-19-2018

Re: Digital Photo Professional 4 Non-responsive Following File Save

Not sure what you mean by "model product". I've defined the software (DPP 4.7) and my computer hardware (Dell XPS 8930 desktop) and software. Not that I believe it matters, but I use a number of Canon cameras including a 7D Mark II and PowerShot S100. Let me know what else you need to know.
Esteemed Contributor
Posts: 4,830
Registered: ‎11-13-2012

Re: Digital Photo Professional 4 Non-responsive Following File Save

Just a guess, but maybe DPP is scanning the file tree each time to keep it up to date?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎02-19-2018

Re: Digital Photo Professional 4 Non-responsive Following File Save

It seems strange that it would do that even when saving an unrelated file, such as the Notepad file I mentioned in my original post. Launching DPP is faster than the file save delay (15 vs. 30 seconds) and that's when you'd expect it to scan the file tree. Furthermore, I didn't see this excessive delay in my older Windows 7 desktop.
New Contributor
Posts: 2
Registered: ‎02-19-2018

Re: Digital Photo Professional 4 Non-responsive Following File Save

I have exactly the same issue with DDP on my Windows 10 computer. Not only saving file but also deleting any file on my computer will cause DDP stop responding.
Occasional Contributor
Posts: 11
Registered: ‎02-19-2018

Re: Digital Photo Professional 4 Non-responsive Following File Save

Icechamber, YES, I just tried a file deletion with DPP open and DPP hung the same way as with file saves. This has to be a bug in DPP. I wish there was someone at Canon with DPP knowledge we could speak to about this.
Valued Contributor
Posts: 388
Registered: ‎11-19-2017

Re: Digital Photo Professional 4 Non-responsive Following File Save

Guys,

If you want to roll back to 4.7.20 let me know.  Send me a PM and I'll send you a link for for DL if you don't have it.

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1803 ~Android 8.1
Valued Contributor
Posts: 388
Registered: ‎11-19-2017

Re: Digital Photo Professional 4 Non-responsive Following File Save

[ Edited ]

Icechamber...  got your message.  Sent you PM..  link for download DPP_4.7.2.0

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1803 ~Android 8.1
Occasional Contributor
Posts: 11
Registered: ‎02-19-2018

Re: Digital Photo Professional 4 Non-responsive Following File Save

Icechamber, please let me know if reverting to the earlier version resolved the issue. 

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