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New Contributor
Posts: 3
Registered: ‎10-30-2017

DPP 4.7.2 installer crashes on OS X Sierra

Running Sierra 10.12.6.  Had DPP 3.15 installed on it for several years and its always worked.

 

Tonight I downloaded DPP 4.7 and when installing, it says unpacking files but the installer never starts.  So, to get around it, I installed the software on my wife's Macbook which is running OS X 10.11 and simply copied the installed folder and files to my Mac.  This actually worked and the software runs perfectly.

 

I'm just wondering why the installer crashed inititally on my Mac.  This is even after restarting.  I do have Filevault encyrption on, but that shouldn't matter.  

 

Has this happened to anyone else?

 

Thanks,

James

New Contributor
Posts: 3
Registered: ‎10-30-2017

Re: DPP 4.7.2 installer crashes on OS X Sierra

No one?  Hasn't anyone else experienced trouble installing Canon software on Apple's latest release of OS X?  The installer just crashes.  Doesn't happen with any other application I install; just Canon's.

Moderator
Posts: 159
Registered: ‎05-10-2016

Re: DPP 4.7.2 installer crashes on OS X Sierra

Hello amstel78!

 

Welcome to the Canon Forums and thanks for your post!

 

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! If this is a time-sensitive matter, of if you are looking to get support from Canon, please reach out to our US-based technical support team via Email at http://Canon.us/SupportCF

Thanks!

New Contributor
Posts: 3
Registered: ‎10-30-2017

Re: DPP 4.7.2 installer crashes on OS X Sierra

Thanks SamanthaW,

 

I will reach out the the support team as suggested.

 

Best,

James

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