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New Contributor
Posts: 2
Registered: ‎10-29-2017

DPP 4.7.1 crashes when applying "Digital Lens Optimizer" on certain pictures

[ Edited ]

Hi, I am having problem with DPP 4.7.1 (tried older versions, problem is the same) when applying "Digital Lens Optimizer" on certain pictures.
error0.jpg
After selecting the lens optimization on the RAW file the program crashes ("Digital Photo Professional 4 has stopped working")

Setup:
Win 10 x64 Home, Intel i7-4790K, 16GB ram
Camera: EOS M5, Lens: EF-M 18-150mm

This does not happen with RAWs from my other Canon cameras (G7X, G7X mk II, 5D, 5d mk II, EOS M, 6D)

 

error.jpg

I attach a sample raw file which causes program to crash:
https://1drv.ms/u/s!Amehjeo9Ppe_gdRDWf04crPevwFloQ

I have more pictures which cause the same issue.

Esteemed Contributor
Posts: 4,381
Registered: ‎11-13-2012

Re: DPP 4.7.1 crashes when applying "Digital Lens Optimizer" on certain pictures

Give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 8
Registered: ‎08-25-2017

Re: DPP 4.7.1 crashes when applying "Digital Lens Optimizer" on certain pictures

[ Edited ]

I just tested your raw sample photo and it did not crash DPP4. I didn't have the lens profile for the 18-150mm lens so had to download it. Perhaps your lens profile file is damaged. You could try deleting the 6173.bin lens profile file from the C:\Users\Public\Documents\Canon\EOSLensRegistrationTool\Downloads directory then downloading it again.

New Contributor
Posts: 2
Registered: ‎10-29-2017

Re: DPP 4.7.1 crashes when applying "Digital Lens Optimizer" on certain pictures

Hi woodsy,

Thank you for taking the effort to test it. Unfortunately the "6173.bin" file seems to be fine, re-downloading after deletion does not solve the issue.

I will probably try to reproduce the issue on another computer then. And give Canon a call, as @jrhoffman75 has suggested.

Occasional Contributor
Posts: 8
Registered: ‎08-25-2017

Re: DPP 4.7.1 crashes when applying "Digital Lens Optimizer" on certain pictures

You're welcome. Version 4.7.20 is out. No mention of any bug fixes though, just added cameras and lens.
http://support-th.canon-asia.com/contents/TH/EN/0200536602.html
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