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Occasional Contributor
Posts: 9
Registered: ‎08-15-2017

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

[ Edited ]

Thanks, I agree that this is not a "system" issue.

FWIW, these are the pertinent specs on this system, as reported by Belarc Advisor: 3.20 gigahertz Intel Core i5-4460, 24508 Megabytes Usable Installed Memory. This is well above the minimum specs required by DPP 4.

This problem has occured with previous versions of DPP4 and on other systems. I have done uninstall/reinstall on previous versions, but not with this one. I'll do it as soon as I can and I report back.

Esteemed Contributor
Posts: 4,250
Registered: ‎11-13-2012

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

Am I undestanding your post correctly that it only happens with JPEGs not created in-camera or by DPP?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 9
Registered: ‎08-15-2017

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

That appears to be the case.

Esteemed Contributor
Posts: 4,250
Registered: ‎11-13-2012

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

Maybe its just not a universal editor since it does append recipe date to the JPEG and TIFF iles it edits.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
New Contributor
Posts: 1
Registered: ‎08-25-2017

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

I have the same problem. DPP 4 (various versions) crash as soon as I start it up. This is not a system problem, it's not that DPP is slow, it crashes. DPP 3 doesn't have a problem at all.
Esteemed Contributor
Posts: 3,508
Registered: ‎06-25-2014

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

Have you tried 4.6.30.0? A similar problem that i had with earlier versions seems to have been corrected.

Bob
Boston, Massachusetts USA
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Occasional Contributor
Posts: 9
Registered: ‎08-15-2017

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

That is the version I'm using that is having the problem.

New Contributor
Posts: 1
Registered: ‎09-18-2017

Re: DPP 4.6.3 Crashes when opening folder with JPEGS

HikingBob,

I have the same problem with jpgs created by GIMP.  Every other graphics program, including DPP 3, will open them, but DPP 4 will not.  It gives the "?" icon.  This posed a huge problem for me when I upgraded to DPP 4, as I use DPP to print my images on my Canon printer.  But, once I realized I could print them using DPP 3, I have used this as a workaround.

 

I just did some more investigating, and found the root cause of the problem.  Check the EXIF metadat for the compression type.  DPP 4 seems to be able to recognise JPG baseline DCT, but not JPG progressive DCT.  You can set this in the export options in GIMP by unchecking the "progressive" checkbox in the advanced JPG export settings.  With the checkbox not checked, DPP 4 recognizes my GIMP jpgs now.

Todd F.

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