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Honored Contributor
Posts: 5,423
Registered: ‎08-13-2015

Re: DPP 4.2.32 for Eos760d on win7pro64bit freezes the whole PC


Merlin4711 wrote:

I don't mind if its English or German and I didn't look for it at Canon USA site (the Asia one came first and delivered)...

 

...but I do mind that it does freeze after some time too. I may need to change the title of this thread, because now its the 4.6.30 that behave in an unwanted fashion. But besides upgrading the software's version there isn't much I can do, isn't it?

 

Oh, Mr. Waddizzle did respond too; turning the realtime virusscanner off is something I honestly didn't think off yet... I'll give it a try. 

 

And... there is something I will not try out now, but I observed the dpp4batch.exe inside windwos resource monitor as it jumped from less than 1GB of used/reserved memory up to about 1,6GB. I do wonder if this is a 64bit application... I do hope so, because it does not have a large address aware flag set, which would cause a 32bit application do strange things when it consumes more than 2gb of memory. Well, thats generalized, and usually all that happens is a Crash To Desktop and a strange memory warning, so I will add a decent question to wrap up this topic: 

 

Did anyone of you ever observe the dpp4batch.exe eating way more than 2 (or even 3.9)GB of memory without having trouble? If thats so, I can let go this trace. 


I was not referring to real time scanning, and do no suggest that you turn it off.  I was referring to the system performing a schedule virus scan of the hard drive, in the background.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 10
Registered: ‎08-16-2017

Re: DPP 4.2.32 for Eos760d on win7pro64bit freezes the whole PC

It wont do so during the... well... "working hours". But I do have a case where realtime-scanning does make installing a stone-age-old software impossible. 

A short tryout didn't yield any improvements for the conversation speed, and I wont left it turned off for hours and hours to check its influence over the freezing issue. 

 

But I did exclude the binaries involved in thte process (all dpp*-.exe) and to folder where the raw-pictures are got from and jpeg put to from realtime-scanning. Maybe it does have an effect? Time will show. 

 

Is there a specialized support or forum for the DPP anyway?

Honored Contributor
Posts: 5,423
Registered: ‎08-13-2015

Re: DPP 4.2.32 for Eos760d on win7pro64bit freezes the whole PC


Merlin4711 wrote:

It wont do so during the... well... "working hours". But I do have a case where realtime-scanning does make installing a stone-age-old software impossible. 

A short tryout didn't yield any improvements for the conversation speed, and I wont left it turned off for hours and hours to check its influence over the freezing issue. 

 

But I did exclude the binaries involved in thte process (all dpp*-.exe) and to folder where the raw-pictures are got from and jpeg put to from realtime-scanning. Maybe it does have an effect? Time will show. 

 

Is there a specialized support or forum for the DPP anyway?


This is as close to a "support forum" as you will find, and it is not official support.  It is just a bunch of camera geeks, like myself [takes a bow], who want to help others.  You should call Canon Support for "specialized support."

Check what actions MS Windows takes when you plug in a thumb drive in the USB port.  Select "Take No Action" for everything and anything related to discovering new media and adding it to a catalog.

I also recommend creating a folder on the root level of your hard drive for storing and processing photos, and not use the "Pictures" folder.  Only store stuff in "Pictures" that you might want to share with others.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 10
Registered: ‎08-16-2017

Re: DPP 4.2.32 for Eos760d on win7pro64bit freezes the whole PC

Good Evening...

 

well, to wrap it up: I managed to get all my pictures convertes... but I did it in batches of about 100 Pics and restartet the DPP in between two batching runs. 

It took some time, but well... its done. 

 

So I still do not have a solution to this, but at least an option to avoid it somehow. I wonder if this ever get fixed...

 

Oh, to the last Reply: These pictures are not at an USB-Drive of some sort - they are located at a plain boring SATA Drive directly atached to the Mainboard's Sata Interfaces. The pictures where at a own partition far away from windows, so I think no MS caused problem. Oh, and the partition had its auto-turnoff disabled, to avoid having it try to enter engery-saving mode while someone (DPP) tries to read and write on it. 

 

So... thanks for your Input everybody. We can put this topic to rest for now. 

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