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New Contributor
Posts: 1
Registered: ‎03-14-2017

Re: Camera Connect App User Guide

SX530 HS trouble connecting to Android 6.0 on LG G3.

As soon as the camera recognizes the phone: "Unfortunately, Camera Connect has stopped."

I've tried uninstalling the app, resetting wifi,  resetting the camera, nothing works.  

So then I tried downloading the Windows software and got

"Thank you for visiting Canon iMage Gateway.  This site is currently not available due to maintenance."

Strike 2!

Very disappointing and annoying.

I just purchased the camera so this is the first use.

Any ideas?

New Contributor
Posts: 1
Registered: ‎03-18-2017

Re: Camera Connect App User Guide

I'm having the exact same problem. Frustrating that you pay for a product with features that dont work

Esteemed Contributor
Posts: 4,536
Registered: ‎08-13-2015

Re: Camera Connect App User Guide

[ Edited ]

billdom wrote:

I'm having the exact same problem. Frustrating that you pay for a product with features that dont work


Canon is not the only major brand to suffer occasional wireless issues.  All of the brands have their own problems.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Esteemed Contributor
Posts: 3,221
Registered: ‎06-25-2014

Re: Camera Connect App User Guide


Waddizzle wrote:

billdom wrote:

I'm having the exact same problem. Frustrating that you pay for a product with features that dont work


Canon is not the major brand to suffer occasional wireless issues.  All of the brands have their own problems.


If you are a White House photographer with a deadline expressed in minutes, and you are using one of the best cameras in Canon's product line (e.g., 5D4 or better), then there may possibly be a justifiable reason to use WiFi to transmit your pictures. No one else should use it. Ever. Just sayin'.

Bob
Boston, Massachusetts USA
New Contributor
Posts: 2
Registered: ‎04-10-2017

Re: Camera Connect App User Guide

Hi

 

 

I am trying to use the remove shooting feature but when I click on it I get a message come up saying 'cannot use this function with the current settings on this camera for images viewable via connection'.

 

Everything else about the app works fine. I'm using a Canon G7X Mark II and connecting to an iPhone 6. 

 

Any help would be much appreciated. 

Product Expert
Posts: 719
Registered: ‎10-16-2012

Re: Camera Connect App User Guide

Hi Katie_louisev,

 

Thank you for posting.

 

When using the remote shooting mode, please set your camera to one of the camera's "Creative" modes: "P", "Tv", "Av", "M" or "C".

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎04-19-2017

Re: Camera Connect App User Guide

It doesn't let me send videos. Is this app just for sending images. I have the SX610 HS
Occasional Contributor
Posts: 18
Registered: ‎08-13-2015

Re: Camera Connect App User Guide

I am able to successfully connect to my iPad using Camera Connect but when I try connecting to my iPhone 6, it connects briefly and then drops the connection. I have the latest Camera Connect iOS app (V. 2.0.30.32) and am connecting to my Canon G7X camera. Any ideas on how to fix?

Esteemed Contributor
Posts: 4,536
Registered: ‎08-13-2015

Re: Camera Connect App User Guide


npsit wrote:

I am able to successfully connect to my iPad using Camera Connect but when I try connecting to my iPhone 6, it connects briefly and then drops the connection. I have the latest Camera Connect iOS app (V. 2.0.30.32) and am connecting to my Canon G7X camera. Any ideas on how to fix?


I don't use the G7X, but Canon's more advanced DSLR camera bodies do not all switch between wireless connections very well. If you want to switch to a different wireless device, then you need to create an entirel new connection.  Not all camera bodies allow you to define multiple wireless connections, which means that you would have to first delete any existing connection, and then define a new connection.  .

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
Occasional Contributor
Posts: 18
Registered: ‎08-13-2015

Re: Camera Connect App User Guide

My G7X camera does allow multiple devices setups but for some reason the iPhone setup drops after a few seconds and the iPad setup works fine. Both iOS devices have the same latest iOS version (10.3.1).

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