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New Contributor
Posts: 1
Registered: ‎12-24-2016

Re: Camera Connect App User Guide

I have a Powershot SX530 HS and I'm having problems connecting my device to the camera. After I connect to the camera access point and open the Cannon Connect app, the app says that my camera is not connected and I need to operate it to connect it. I start to do so and the access point disconnects and changes passwords. How can I connect my camera to my device?
New Contributor
Posts: 1
Registered: ‎12-26-2016

Re: Camera Connect App User Guide

Hello I have a canon t6i and I can't get canon connect to be download I live in the Bahamas can you help me please?

Honored Contributor
Posts: 5,235
Registered: ‎08-13-2015

Re: Camera Connect App User Guide


Ashwood wrote:

Hello I have a canon t6i and I can't get canon connect to be download I live in the Bahamas can you help me please?


The camera itself should not be related to your ability to download software from a web site.  Web site access is determined by your network administrator, your internet provider, or even security settings in your security software. 

 

An example of the last scenario is a common setting that prevents a web page from automatically re-routing you to a new web site, which can be a common occurence for downloading software. 

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New Contributor
Posts: 1
Registered: ‎12-28-2016

Re: Camera Connect App User Guide

Ni npsit,

 

Thanks for all your effort. 

 

I had configured my camera to connect to my home wifi and ttherefore the camera's hotspot wasn't wroking. I had also set-up an account on the CannoniMage Gallery platform, registered the product, and began the configuration to web services.

 

I did a reset as you seggested and the Camera Connect app via the camera's hotspot works. Pretty cool.

 

Now I cannot connect the camera to the webservices after the reset. I suspect I also need to delete the product from my Cannonimage gallery and recreate it. My suspicion is based on the errors that happen when going the the rpocess of add webservices on the phone. 

 

Do you know how to remove a product from the Cannon Image Gallery platform? I tried the google thingie and help files, but can't seem to find a way to get rid of it.

 

BTW, is it jsut me or is it odd that no one from Cannon is helping on this forum?

 

Thanks again for all your time and effort.

Moderator
Posts: 774
Registered: ‎10-12-2012

Re: Camera Connect App User Guide

Hi, patrickj!

Welcome to the Canon Forums and thanks for your post! Which camera model do you have?

 

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! If this is a time-sensitive matter, of if you are looking to get support from Canon, please reach out to our US-based technical support team via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666).

Thanks!

Occasional Contributor
Posts: 18
Registered: ‎08-13-2015

Re: Camera Connect App User Guide

I have never tried to change my Canon iMage Gallery account but you may want to "Cancel" your CGI account in Edit Profile on the web site (not in the App).

 

it is also a mystery to me why Canon doesn't participate in their own Forum but I guess it goes along with their view of "support" which is minimal.

 

New Contributor
Posts: 1
Registered: ‎01-29-2017

Re: Camera Connect App User Guide

My camera is a SX720HS and I am trying to connect to a Samsung Galaxy Tab S2 (Android OS).

 

I have downloaded and installed the Canon Camera Connect software on the tablet but it does not appear as an App on the App screen. So I tried again to download and install, but then it says it is already installed.

 

I admit this may be a Samsung problem, not a Canon problem, but I hope someone can help.

Product Expert
Posts: 789
Registered: ‎10-16-2012

Re: Camera Connect App User Guide

Hi TeddyBare,

 

Thanks for taking the time to post.

 

To allow us to better assist you, please reply with the version of Andoid you're using?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎02-13-2017

Re: Camera Connect App User Guide

Since last month, I cannot connect Galaxy Note 3 with Canon g7x mark ii.  Previously, there was no problem connecting.  Other devices can still connect with this camera and other camera software programs also can connect with Galaxy Note 3.  Whenever I try to connect, it shows "Connection to the camera failed".  Please refer to the pictures below and advise how to restore this connection / fix.  Thank you. oc 1_resize.jpgoc 1_resize.jpg

Product Expert
Posts: 789
Registered: ‎10-16-2012

Re: Camera Connect App User Guide

Hi JJUN83,

 

If you haven't already done so, please update the Camera Connect App from Google Play. Once that's complete, please erase your camera's Wi-Fi settings, then re-enter them.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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