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Camera Connect App User Guide

npsit
Contributor

Where is the User Guide for the Camera Connect App? Also, why doesn't his app transfer images with the location information?

 

That being said, I have successfully installed and used the app with my G7X. My informal User Guide for using this app is as follows. Any suggested "improvements" to this guide would be appreciated.

 

Getting Started and 1st Time Connecting

  1. Install the "Canon Camera Connect" app on your smartphone.
  2. On your camera in the "Change Camera Settings" Menu, select "Wi-Fi Settings"
  • Select "Reset Settings" to set the Wi-Fi settings to the default. (I suggest this just to make sure all settings are cleared).
  • Turn Password to "On" (if desired).
  • Select "Change Device Nickname" and enter a name for your camera, i.e., “My Camera”.
  • Exit Camera Settings menu.
  1. Close the Camera Connect app if it is still open on your smartphone.
  2. Press the "Mobile Device Connect" button on camera.
  3. Register a designation for one-touch connection by selecting smartphone symbol.
  4. On your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot from list.
  5. Using the password displayed on the camera, enter the password on your phone's Wi-Fi setting (if password is turned on in item 2 above).
  6. Be patient waiting for camera/phone to make a Wi-Fi connection.
  7. Once connected, launch Camera Connect app on your smartphone. Note:Things seem to work best if you launch the app after you have connected to the camera Wi-Fi.
  8. Select your device on the camera,i.e., "iPhone" in my case.
  9. If everything is connected properly, the smartphone app should show your camera's name at the bottom of the app screen (Success!). Note: if you press the ON/OFF button on your camera, the connection will be lost. Now you should now only work within the phone app.After you have completed the Getting Started steps above, in the future you only need to do the following steps to use Camera Connect.
Connecting to Camera
  1. Close Canon Camera Connect app if it is still open on your smartphone.
  2. Press "Mobile Device Connect" button on camera.
  3. Using your smartphone, go to Wi-Fi settings and select the Canon Wi-Fi SSID hotspot.
  4. Once connected, launch Camera Connect app on your smartphone. Note: It seems that things work best when you launch the app after you have connected to camera Wi-Fi.
  5. The camera/phone should automatically connect.Camera Connect has three button options, “Images on camera”, “Remote Shooting”, and “Location information”.Images on camera
  6. Use this selection to transfer images from the camera to your phone.
Using the Camera Connect App
  1. Connect the camera to your phone and launch Camera Connect app.
  2. Select “Images on camera” button on the app.
  3. Camera images will be displayed on the phone. Note: If you have added location information to photos, a small satellite symbol will be displayed in the top left corner of each photo that has gps data attached.
  4. Select a photo you wish to transfer and then hit phone symbol on the bottom of the screen to transfer image. Note: I haven't yet figured out how to transfer several images a once.
  5. When transferring photos via this option in Camera Connect, location information is not transferred (see comments below in "Location information" section.Remote Shooting
  6. Use this selection to remotely operate the camera with your phone.
Remote Shooting 
  1. Connect the camera to your phone and launch Camera Connect app.
  2. Select “Remote Shooting” button on the app.
  3. The camera lens will automatically come out and a live image will be displayed on the phone.
  4. You can zoom in/out and trigger the shutter via your Camera Connect app.
  5. When operating via Remote Shooting, the camera only works in “P” mode.
  6. Movie recording is not possible in Remote Shooting.Location information
  7. Use this selection to add the location information to images on the camera. The process involves first telling your phone to start logging locations, by date and time, and then later adding this location information to images with matching dates and time. For this feature to work, the camera needs to have the same date and time as your phone (Use camera Settings to change the date and time on your camera). There are two choices within the Location Information:
  • Begin (End) Logging: Select this button to start or stop you camera from logging location information. You need to start the logging prior to taking photos that you wish to tag with location information. Note that you do not need to have the camera connected for this step and the logging will continue even when the Camera Connect app is closed. Also note that phone logging will increase the battery usage on your phone. After you have taken your photos with your camera, select End Logging to stop phone logging.
  • Send Location Information: Connect the camera to your phone (Make sure you have already closed the app on your phone before starting the connect steps) and select this button to add location information to images taken on the camera while your phone was set to location logging. After you have done this, you can go to “Images on the Camera” button to review the images – Those with location information will have a small satellite symbol displayed on the top left of the screen. Note that all photos transferred with the “Images on the Camera” transfer function will not transfer the logging information. You need to transfer the images directly off the SD Card via an SD card camera reader cable to your phone or to your computer in order to transfer the images with location information. (Hopefully Canon will change this limitation some day)
 
114 REPLIES 114

eamonross
Apprentice

Hi

 

Thnaks for oyur info (in lieu of user guide) - which i agree would be helpful.

 

Just one small point I dont think in any situation the ability to zoom is avavailable from the app?  Certainly not with my 7D Mk II.  

 

There are some helpful FAQs at https://www.canon.co.uk/apps/canon-camera-connect/#canonfeatures

 

Best

Eamon

 

 

anapix
Apprentice
I have a Powershot SC720HS and use canon camera conect to retrieve my photos onto my iphone 6 iOS 10.3 through my wifi.
Other than the camera disconnecting every so often - which is very annoying- i've always been able to download my pictures.
For some reason, since yesterday, the camera will just keep disconnecting. I have reinstalled the app, reset the wifi settings and looked at my wifi connection and it still does not work.
What's worse is thar now, i am no longer able to connect the camera to the iphone. Every time i try, when it asks me on the camera whether i let the connected smart device to operate and access images on memory card, as soon as i press YES, it just disconnects. The app says to check the camera settings.
My wifi is working just fine, and this doesnt work when i use the camera access point mode either.
I have been trying for hours.
Help!

Hi anapix! 

 

Thanks for reaching out to Canon USA! You'll want to take a look at our Wireless Troubleshooting page HERE.

 

If you've done that and you're still having a problem, reach out to technical support at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET). 

anapix
Apprentice
I have a Powershot SC720HS and use canon camera conect to retrieve my photos onto my iphone 6 iOS 10.3 through my wifi.
Other than the camera disconnecting every so often - which is very annoying- i've always been able to download my pictures.
For some reason, since yesterday, the camera will just keep disconnecting. I have reinstalled the app, reset the wifi settings and looked at my wifi connection and it still does not work.
What's worse is thar now, i am no longer able to connect the camera to the iphone. Every time i try, when it asks me on the camera whether i let the connected smart device to operate and access images on memory card, as soon as i press YES, it just disconnects. The app says to check the camera settings.
My wifi is working just fine, and this doesnt work when i use the camera access point mode either.
I have been trying for hours.
Help!

anapix
Apprentice
Do you have a number for Canada? Thanks!!

Hi anapix,

 

The same number should work to reach our friends with Canon Canada.

 

Thanks!

Breecox
Apprentice
When I connect my camera to my phone only the old photos will show up with my old camera (I'm using the same SD card) none of the pictures I took with my cannon yesterday or today show up? Anyone know why?


@Breecox wrote:
When I connect my camera to my phone only the old photos will show up with my old camera (I'm using the same SD card) none of the pictures I took with my cannon yesterday or today show up? Anyone know why?

No idea.  However, most phones do not recognize RAW files, just JPEGs.

--------------------------------------------------------
"The right mouse button is your friend."


@Breecox wrote:
When I connect my camera to my phone only the old photos will show up with my old camera (I'm using the same SD card) none of the pictures I took with my cannon yesterday or today show up? Anyone know why?

Maybe the phone is looking only at the first folder it sees. Normally a different camera will create a new folder on the card.

Bob
Philadelphia, Pennsylvania USA

help_plz
Apprentice

Hi there, I don't know if anyone is still checking this page but I need some help connecting my galaxy s8 to my EOS 60D. The camera doen't have wifi capabilities but I have a cable theat can connect my camera to my phone. Can anyone just let me know if it is even possible to connect them without wifi? And if so, how?

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