Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎11-06-2017

5ds Grey Screen when Using EOS Utility

I've been using my 5ds in live view mode on my imac with EOS utility. All of a sudden one day, both my 5ds and 5d mark III will only show up with a grey screen in eos utility  when I open live view mode. I fixed it by deleting the software and reinstalling it, but as soon as I closed and reopened the program, I'm facing this grey screen of death. The lcd screen on the camera works fine, but the live view is not visible on the computer screen. It is driving me abslutely crazy, has this happened to any of you before?! How do I fix this?!

Product Expert
Product Expert
Posts: 523
Registered: ‎10-17-2012

Re: 5ds Grey Screen when Using EOS Utility

Hello clairepics, 

In order for the community to assist you, can you please list the operating system and version your computer is running at the time of this issue?  

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎11-06-2017

Re: 5ds Grey Screen when Using EOS Utility

I'm using Mac OSX El Capitan version 10.11.6

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement