Can not intall RS40 Photo Scanner

[davidlb]

Followed all directions for installing  and can not get it to work.  Error message is: On Clicking on Captureontouch  on software appls  get "Cannot Find Scanner". Check of installed hardware shows it is installed and working.  Help ?? Thanks Dave

[Danny]

Thanks for joining the conversation, davidlb!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[shadowsports]

Hi Dave,

Quick question.  Did you connect or plug the scanner in before or after you installed its software? 

Please follow with answers to Danny's questions. 😀

[davidlb]

Hi  Plugged in usb connection and power after install. thanks for any help. reinstalled still same problem.    Dave