11-03-2017 11:25 AM
I understand your imagePROGRAF iPF765 displays a 03010000-2E27 error code. The error code means there is an issue with feeding the paper. If you have not already done so, I suggest you reset the printer to clear the error. By resetting the printer's power, the print buffer is cleared and certain sensors are reset. If there is invalid data in the buffer, or sensors are stuck in a particular mode; a message may appear.
Follow these steps to reset the printer:
1. Turn the printer off with the Power button.
2. Disconnect the data cable from the printer.
3. Unplug the printer's power cord for at least ten minutes, and then plug it back in.
Note: If the power cord is plugged into a surge protector, it may be necessary (for testing purposes) to plug the cord directly into the wall outlet if possible.
4. Turn the printer back on.
5. Retry the operation.
If the error persists, your iPF765 may require service. For further assistance and/or to obtain service for your iPF765, please call our Imaging Solutions Group at 1-800-423-2366 (press option 1 and then option 2 for Large Format Printers), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays). The support representative will assist you with making service arrangements. Please be near your printer and have the 8 character serial number from the back of your printer ready at the time of your call. Please note arrangements for service can only be completed by phone.
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