04-04-2018 01:02 AM
I really don't know much about printers but I have a pixma pro 100 bought new in October, it has started printing a thick line down the side of varying colours, I am an artist and use it for art prints, and i am really confused. I have turned it on and off and unplugged it and plugged it back in, still printing the line. Its the original ink so its not from bad ink.
Help Please its time sensitive I run my business with it.
04-04-2018 12:25 PM
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04-04-2018 03:05 PM
Is the black band deliberate or also part of your problem? If black is deliberate and colr is not then try a nozzle check and a head cleaning if warranted (by the check results).
If it worked properly for a while and then started doing this did you make any changes to the computer?
Sometimes (I emphasize sometimes) reinstalling the driver solves problems. If not you will probably need to contact the support folks.
I see you wroye "colour" so I am guessing you are not in the US? Give the Canon support line in your country a call.
04-11-2018 12:29 PM
Nope the black is not intentional either, I took all the ink our and replaced it, and it worked for a few prints, but it is back to printing these lines, I have wasted a ton of ink and paper on this.
No changes to the computer
I am calling them now. Very Frustrated
04-25-2018 01:19 AM
Well I called, the fellow was very rude, but he did give me a solution I did what he told me to do to fix the problem, it worked once, and but now is back to printing those lines /blocks of ink. I have gone through so much ink and paper over this that now I am completely out and have to buy more. Going to call and try and exchange printers tomorrow.