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Service for iPF8000S

GreginKY
Apprentice

Where/how can I get a service tech to fix my iPF8000s wide format printer?

Bought it new in 2008.

Located in Danville, Kentucky

 

We had a print head go out and used the Canon phone/call in tech support which was great on diagnostic and helping install the print head. 

After installation it would not quit pumping ink for the startup. It had already filled a new waste cartridge before changing the print head.  After a while the phone tech support told us we needed a service tech.

 

I have called 4 different places since Friday.  This included the company we bought it from.

Two of them took my info and said a service person would call and set up a visit to fix it.  I have not received their call yet.

 

We are a decent size print shop- in business since 1988-have good credit-never ripped anybody off .

We have used nothing but genuine Canon parts, ink, banner material, etc.

Why do we not get called back?

Where can I get service?


Thanks, Greg

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