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New Contributor
Posts: 1
Registered: ‎08-19-2017

Replaced ink cartridge is not working

[ Edited ]

Hello! I have a Canon Pixma Pro 9000 that I've owned for about 5-6 years and have had no issues with. I have replaced ink cartridges many times over with no problems. I recently ran out of a Magenta ink cartridge and when I tried to replace it, Magenta still isn't appearing on the things I'm printing. The computer shows that it is a full cartridge under "Supply Levels" so it recognizes that it is full, but I have tried replacing the ink cartridge with a different new Magenta one (in case the cartridge was faulty), printing from multiple programs, and I printed multiple test pages. I've restarted both the printer and the computer with no luck. Any ideas?

Product Expert
Posts: 1,500
Registered: ‎07-28-2014

Re: Replaced ink cartridge is not working

Hi CaryeVDPM,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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Esteemed Contributor
Posts: 4,433
Registered: ‎11-13-2012

Re: Replaced ink cartridge is not working

Before you call Canon run a nozzle check to be sure all nozzles are printing. If not do a head cleaning. If neither resolves issue then call; That will give Canon all the data they neeed.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
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