08-19-2017 02:00 PM - edited 08-19-2017 03:22 PM
Hello! I have a Canon Pixma Pro 9000 that I've owned for about 5-6 years and have had no issues with. I have replaced ink cartridges many times over with no problems. I recently ran out of a Magenta ink cartridge and when I tried to replace it, Magenta still isn't appearing on the things I'm printing. The computer shows that it is a full cartridge under "Supply Levels" so it recognizes that it is full, but I have tried replacing the ink cartridge with a different new Magenta one (in case the cartridge was faulty), printing from multiple programs, and I printed multiple test pages. I've restarted both the printer and the computer with no luck. Any ideas?
12-06-2017 06:13 AM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
12-06-2017 03:54 PM
Before you call Canon run a nozzle check to be sure all nozzles are printing. If not do a head cleaning. If neither resolves issue then call; That will give Canon all the data they neeed.