05-07-2018 08:03 PM
I have a 6 month old Pro-100 that suddenly started misprinting colors on photo paper. It prints perfectly on plain paper, but the colors on any type of (Canon) photo paper are way off. Magenta isn't printing at all, not even in the nozzle check test print. The nozzles have been cleaned several times with software and manually clean three times by me (remove and soak). I'm thinking there might be some corrupt ICC profiles. I've tried every kind of tweaking of Photoshop settings in print dialog and nothing has had any effect. After messing around with updating the driver and reinstalling the software, I uninstalled the printer and software completely and reinstalled everything from square one. Same problem. I've run out of ideas. If anyone can help, I'll invite you over for coffee and blueberry pie
Canon Pro-Platinum, Pro-Platinum N, and Pro-Luster Papers
05-08-2018 09:56 PM
I also have a pixma pro 100 that is malfunctioning. I cleaned the nozzles and did an alignment and the first photo that I printed afterwards came out perfect, but each photo I've printed after has gotten progressively more orange and distorted looking. I'm at a loss. I've never had an issue before.
05-09-2018 05:07 PM
The off colors are more likely caused by no magenta ink being distributed, rather than an ICC profile. If the magenta bars are not appearing on the nozzle check, additional cleaning will be required, although soaking the print head on your own is not recommended.
I recommend performing two deep cleanings in a row (do not print nozzle checks) and leave the unit powered on overnight. Perform a standard cleaning the following day. If the magenta is still not printing, the printer will require service.
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