12-23-2017 11:01 AM
I have a Mac and am trying to print on sheets of 5x7 photo paper. I'm unsure of where to place the paper because it keeps giving me an error that it cannot find the paper when I put it in the rear tray.
12-23-2017 12:33 PM
You need to uncheck "Detect Paper Width" in the printer driver.
Go into the IJ Printer Utility, select Custom Settings and uncheck Detect Paper Width.
Re-select when finished.
By the way, the Canon On-Screen Printer Manual is a very useful tool - searchable by keyword.
04-04-2018 03:14 PM
It may be possible that you are loading the paper in the Manual Feed Tray rather than the Rear Tray.
Visit the following link to make sure that the paper is being loaded correctly:
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