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New Contributor
Posts: 2
Registered: ‎09-11-2017

PIXMA Pro 9500 Mark II Print head

My print head stopped working and I bought an offbrand replacement which looks just the same, but when I went to install it I got a message that the head is a non-Canon print head.  Is there a way to get the printer to accept the print head?

Product Expert
Posts: 1,477
Registered: ‎07-28-2014

Re: PIXMA Pro 9500 Mark II Print head

Hi BruceBruce,

 

Using a non-Canon printhead in your PIXMA Pro9500 Mark II is not supported by Canon USA.

 

Maybe the reseller or manufacturer of the printhead that you purchased can assist you with using their printhead in your printer.

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New Contributor
Posts: 2
Registered: ‎09-11-2017

Re: PIXMA Pro 9500 Mark II Print head

Thanks.  That's not the news I wanted, but I understand.  I forgot where I got the print head.

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