04-12-2016 10:18 AM
The Canon PRINT app was working fine until i recently updated to version 2.2.0. Now after updating the app will not work on my iPhone 5. The app will work sometimes on my iPhone 6s. However the app says "cannont communicate with printer" very often. It seems random.
How do i fix this? And why does the app not work any more on iphone 5?
04-12-2016 10:40 AM
So that the Community can help you better, we will need to know exactly which Canon printer model you're using, and which versions of iOS are running on your two iPhones. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
04-12-2016 11:11 AM
iPhone 5 os version 8.0
iPhone 6s os version 9.1
as a side not, the PRINT app worked fine on iPhone 5 running os 8.0, but after i updated the PRINT app to version 2.2 it has stopped working. I then deleted the app and redownloaded from App store but now the app on iPhone 5 cannot connect to the printer.
I am able to print from iPhone 6s sometimes but the "cannot communicate with printer" error message appears very often.
04-14-2016 12:55 PM
Check to make sure that the iOS devices are connected to the same Wi-FI network as the printer. If they are connected to different networks the app will not detect the printer.
If the error persists, find more help at Contact Us.
04-14-2016 04:29 PM
Yes all devices and printer are on the same network.
This is something I noticed yesterday.
Shortly after starting the printer it does show up on the iPhone 5 in the PRINT app, as well as, Apple Airprint and I am able to print but only for a very short while. About 5-10 minutes after starting the printer, I am no longer able to print. The printer does not show up under Apple Airprint or on the PRINT app.
If I restart the printer it will show up again but only for few minutes.
I also tried to print directly from my 70D via the usb cable, however my camera didnt see the printer. I restarted the printer but I am never able to print from the 70D.
Do you think there is a problem with my printer?
07-13-2016 05:20 AM
I'm having same issue w/ android phone 4.4 since the update of app. It won't print and says it doesn't recognize printer. Everything is on the same wireless network point. Has there been a fix for this yet?
07-15-2016 12:11 PM
Please try reinstalling the app. Please open the Application Drawer, find the Canon PRINT Inkjet SELPHY app, and then drag it up to the “Uninstall App” option.
Once uninstalled, please turn your phone off, wait 2 minutes and then turn your phone back on.
When the load starts back up, please go to Google Play to download and install the Canon PRINT Inkjet SELPHY app and select the Register Printer button to set up the app with your Canon printer.
If you continue to have difficulties, please contact our support group using the following link:
08-23-2017 02:44 PM