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Occasional Contributor
Posts: 5
Registered: ‎03-04-2017

B200 error on Pixma Pro9500 MarkII

[ Edited ]

I have received this error plus the 10-flash orange light, and looking on-line it seems it is likely a print head problem. However, I am unable to contact Canon (for a week the phone line always gives a 'closed' message, no replies to emails over the same period) so I am hoping someone on this site might have an insight towards resolving the problem. Unplugging makes no difference and I am unable to access the print head. I have looked at multiple 'solutions' online with no luck. The B200 is an error seen on many Canon models but the 9500 is different from most in that the printhead is a separate device and can only be removed if it moves to the center, which is is not doing. Even if successful, since I cannot reach Canon, I have no way of arranging a return. One site did suggest that I would probably have to take it to an authorized repair center, but the closest is 70 miles away!

 

Many thanks

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