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Occasional Contributor
Posts: 11
Registered: ‎10-20-2017

Re: Alignment and size issues with art papers - Canon Pro-10s

[ Edited ]

I guess i do - screen grab attached.

 

I'm, trying to print to A4 ( margin 30 fine art)

 

I can't test to A3+ yet as I don't have the stock was hoping to test colour reproduction before spending on the more expensive paper.

 

 

Screen Shot 2017-10-23 at 21.49.01.png

Esteemed Contributor
Posts: 4,374
Registered: ‎11-13-2012

Re: Alignment and size issues with art papers - Canon Pro-10s

The only other thing I can think of - if you select Paper Setup in LR do you get the proper paper size in the driver popup?

 

Cursor_and_Page_Setup.jpg

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎10-20-2017

Re: Alignment and size issues with art papers - Canon Pro-10s

Hey John,

 

Appriciate your time on this, very much so.

 

I do get the correct page set up information

 

Screen Shot 2017-10-23 at 22.09.03.png

 

Oddly enough, I've just reinstalled the drivers and whilst activiating the printer in settings this happened - there appear to be two drivers for the printer - one Bonjour as you mentioned, and one marked Canon IJ Network

 

But If i select the latter - it turns into Bonjour, only to reappear when i try and add another printer driver. 

 

Could this be what is causing the issue ?

 

Screen Shot 2017-10-23 at 22.08.05.png

Esteemed Contributor
Posts: 4,374
Registered: ‎11-13-2012

Re: Alignment and size issues with art papers - Canon Pro-10s

Try printing with Series 2 and see what happens. Sometimes the driver can get messed up.

Bonjour usually appears first and if folks don’t continue waiting they wind up installing the simple driver.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎10-20-2017

Re: Alignment and size issues with art papers - Canon Pro-10s

Well, I've disconnected the printer from the wireless network and reconnected via USB.

 

Reinstalled the driver.

 

Reset the print job, making sure that all the settings are consistent with what I've already demonstrated and it continues to output mis-aligned prints.

 

If print on a Canon Pro Platinum Glossy  with the appropriate canon profile, in the regular feed - it's fine.

 

If I try any form of art paper (margin 30) from the manual feed - the prints are misaligned and too small.

 

I'm stumped Smiley Sad

 

 

 

 

Esteemed Contributor
Posts: 4,374
Registered: ‎11-13-2012

Re: Alignment and size issues with art papers - Canon Pro-10s

[ Edited ]

what about trying Platinum Pro manual feed to minimize variables?

 

If you go into the driver Miantenance section Custom Settings try selecting Avoid paper abrasion. Maybe the paper is too thick.Do you have any canon Fine Art paper, like Photo paper Pro premium Matte?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎10-20-2017

Re: Alignment and size issues with art papers - Canon Pro-10s

I'm using Hahnemuhle sample pack with profiles and settings that are available on the Canon website or from Hahnemule themselves.

I don't have any other thick papers to try, but it feeds absolutely fine and the print and colour quality is solid.

It just doesn't match the onscreen preview in regards to position and size and margin space, however I set up or in any program I process then images through.

Could there be an issue with the manual feed tray? Or paper size detection? The printer is only two weeks old.

Esteemed Contributor
Posts: 4,374
Registered: ‎11-13-2012

Re: Alignment and size issues with art papers - Canon Pro-10s

Firmware is up to date and the driver you are installing is the latest from the Canon website?

 

If all those check out do you have a Canon help line in your country that you could call?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎10-20-2017

Re: Alignment and size issues with art papers - Canon Pro-10s

[ Edited ]

Already on the case John. I have a case open with Canon UK

 

I've been back to the retailer too and their tech department are baffled - say they have not experienced a problem like it before so are happy to exchange for a replacement unit - they figure it may be faulty.

 

It really is bizzare, and I'm sure it's something really obvious and simple...just can't figure out what.

 

 

 

 

Highlighted
Occasional Contributor
Posts: 26
Registered: ‎11-08-2017

Re: Alignment and size issues with art papers - Canon Pro-10s

A little late, but.. have you measured your paper itself to make sure you're picking The right size? The printers make a few assumptions, this is one that gets overlooked.
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