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imageCLASS LBP6030w error: "Cannot recognize USB connection"

JIM-7
Apprentice

I have "retried" a dozen times, following the instructions each time, and I also tried 2 different BRAND NEW USB cables (one of which came with the printer), and keep getting the same error. I downloaded both the manual, and the drivers. I "Retried" between downloads, and after, but got the same error. The setup wizard stops at that point, and I am left with a NON-OP printer. My setup is strictly NON-wireless, or I would have tried THAT, too. Any advice would be appreciated.

OS: WIN 10 on a PC tower

Printer: ImageCLASS LBP6030w

2 REPLIES 2

normadel
Authority
Authority

Did you try other USB ports on the computer?

Yes, 3 of them, and all three worked with other peripherals.

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