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why doen't mx432 mp navigator work on windows 8?

FrankMan
Apprentice

I've installed driver and software on vista and win 7 machines and I didn't have any problem.  I can easily access my MX432's scanner with the navigator.  However on a new win 8 machine I can't use my printer's installation CD because it says the driver is already installed and somebody or something is using it, even when I removed the printer from the printers list.  I downloaded a copy of the navigator software from canon's website.  It let me install it but when I tried to run it I got the error msg. that the navigator can't be started.

 

Any help will be appreciated.  Thanks.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello FrankMan.

 

Since the older drivers were originally installed, additional troubleshooting will have to be done to narrow down the cause of your issue.  Please contact our support group using the link below for additional assistance.

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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