what is error 5100 for multifunction printeers and how do you fix it?

[WarrenSmith]

what is error 5100 for multifunction printeers and how do you fix it?

[Gumba3]

My printer reads support code 1500. I had a paper jam when I received this code. I removed the paper that was jammed in the printer. I have turned off my printer off 10 times, cancelled the printing orders that was pending when I recieved this code. It is giving me Support code 1500 and gives me 3 steps. I did remove the paper that was jammed, I ensured that there was no objects jammed into the printer and turned it off several times. 

I have used a flaslight to ensure that there is no objects jammed in on both sides. I load the paper into the tray and turn on the printer. The printer makes a weird sound and the support code 1500 will not go away no matter how many times I turn it on and off. 

All I currently, know at the moment is that my print is a Canon and I am using ink cartridges 251 XL. I am currently at work and not able to provide the model number of the printer. I am done my shift at 5:45 am and will be home around 6 - 6:30 am if you require further information.

Can you help me to get rid of the code?

[Patrick]

Hi Gumba3,

We can assist you with clearing the 1500 error, but we would need to know the model number of your Canon printer.

Once we know this, we can assist you further.

[Gumba3]

My printer is Canon Pixma 5520

[Stephen]

Hi Gumba3!

For an Error Code 5100, follow the steps below:

1. Cancel printing, then turn the device off.

2. Remove any foreign objects from the paper output slot, rear side and inside of the device.

3. Make sure that the ink tanks or ink cartridges are installed correctly.

4. Turn the device on again.

If problem persists, see the manual and contact the service center. The number in Canada should be 1-800-OK-CANON (800-652-2666). 

[Gumba3]

I did try those steps and I was still getting that signal. Thank you for help. I appreciate your help. When I got home and attempted to use my scanner. The issue resolved itself. I am able to print without having any error codes. 

[Gumba3]

It is a Canon Pixma 5520

[kate7]

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@WarrenSmith wrote:

what is error 5100 for multifunction printeers and how do you fix it?

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[SherryAK]

I keep getting that error on my MX492. I was attempting to align it because it is WAY off.

[Jason]

Hi, SherryAK!
 
Please try the steps found by clicking HERE.

 
If the issue persists, please reach out to our support team via Email at http://Canon.us/SupportCF
 
Thanks!

[je1]

I am just setting up my mx922 printer and i get an error code 5100. I havent figured out what is wrong.