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New Contributor
Posts: 2
Registered: ‎02-13-2018

random vertical and horizontal lines pixma Mx922

[ Edited ]

Hi

 

  Can’t seem to find this same issue online.  The printer has been working fine and this morning I tried to print a simple document and all I got was a single fat line on the right side in landscape mode. 

 

  I tried to update drivers and it says I’m  current. I decided to uninstall the device and then reinstall… Everything went fine there now when I try to print this single page document I get some vertical some horizontal some short and some longer fat lines and nothing else.

 

So frustrating   Help anyone?

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Moderator
Posts: 1,243
Registered: ‎07-08-2013

Re: Mx922 printing random vertical and horizontal lines

Hi, luweez1!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎02-13-2018

Re: random vertical and horizontal lines pixma Mx922

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan.  In my case I also change the cartridges even though it showed at least a quarter tank 

 

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

1. Make sure that your PIXMA MX922 is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

3. Open the Paper Output Tray and then open the Output Tray Extension.

4. To print the nozzle check pattern:

4-1. Press the MENU button on your PIXMA MX922.

4-2. Press the SETUP button.

4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-5. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to this message.

If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:

1. Press the MENU button on your PIXMA MX922.

2. Press the SETUP button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

Does the test page print correctly?   Answer is yes yes yes! 

 

Thank you

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