Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎05-04-2014

printer won't detect new full print cartridge

I replaced both the color (241) and black (240XL) ink cartriges in my pixma mg2220. Now it shows full color ink, and low black ink still. I have tried reinstalling the black twice, but it still shows low. It does seem to print ok though. Ideas?

Product Expert
Posts: 1,893
Registered: ‎10-17-2012

Re: printer won't detect new full print cartridge

Hi jewelsa,

 

This issue may occur if the ink cartridges are replaced prior to the ink being completely empty.  It is recommended to only replace the ink when it shows the ink is completely empty.  You can continue printing when the ink is low.  If you replace the ink too soon, it will not register the fact that a new ink has been installed.  You may continue to use the printer even though it's not indicating the ink cartridge is full.  When you get an error stating that the ink is empty, just take the ink cartridge out, turn the unit off, turn it back on, and place the ink cartridge back inside.  It should then update the ink levels accurately.  

Alternatively, if you have an ink cartridge that is actually empty, you may be able to put it in the printer so it recognizes the empty tank and provides the ink tank empty warning.  You would then replace it with the new ink cartridge and the printer should determine that it was replaced and provide a full ink level indication again.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎10-19-2015

Re: printer won't detect new full print cartridge

This is not working for me. I've done it twice. It's reading the color cartridge but not the black ink. This printer is less than 1.5yrs old. I don't understand. Is there any thing else I can do to reset this? Or fix the problem?

 

Product Expert
Posts: 1,438
Registered: ‎07-28-2014

Re: printer won't detect new full print cartridge

Hi Marzaly,

 

This message may be resolved by resetting the unit. Please follow these steps:

 

1. With PIXMA MG2220 powered on, open the cover. The ink will move to the replacement position.

 

2. Lower the cartridge locking lever on the black ink cartridge.

 

3. Slide the cartridge out of the holder towards you.

 

4. Lower the cartridge locking lever on the color ink cartridge.

 

5. Slide the cartridge out of the holder towards you.

 

6. Once both cartridges are removed, unplug the power to the printer (without turning it off).

 

7. Reconnect the power cord.

 

8. Turn your PIXMA MG2220 on.

 

9. Open the cover. The carriage that holds the ink will move to the left hand side.

 

10. Make sure the orange cap is off of the bottom of the black cartridge.

 

11. Slide the black cartridge into the printer.

 

12. Lift the cartridge locking lever up, a clicking noise should be heard.

 

13. Make sure the orange cap is off of the bottom of the color cartridge.

 

14. Slide the color cartridge into the printer.

 

15. Lift the cartridge locking lever, a clicking noise should be heard.

 

Close the cover. The printer should make some noise for a few moments, and then return to standby.

 

If the message persists, to clear the low ink warning message, press and hold down the <STOP/RESET> button for ten seconds, and then release it. This will disable the ink detection until that cartridge has been replaced.

 

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎09-14-2016

Re: printer won't detect new full print cartridge

installed 950 &951 and now I can't print....pls help

New Contributor
Posts: 1
Registered: ‎11-14-2016

Re: printer won't detect new full print cartridge

Canon MG3520, - Printer won't detect new full print cartridge.

 

Bought printer last year and replaced the original ink cartrdige and it is not recognizing the new cartridge.

Ink cartidge indicator is not going away.

 

 

Thanks,

Sharad

New Contributor
Posts: 1
Registered: ‎02-02-2017

Re: printer won't detect new full print cartridge

I am having the same issue. My printer is not old and has barely been used. The first set of cartridges barely printing much of anything before the ink was gone. The second was the same.

 

Now, I've just installed two new cartridges and am experiencing all of the same issues as others have listed above. 

 

I've followed all of the troubleshooting instructions and none have worked.

 

I need to print tax documents right away and just spent $75 on new ink…

Product Expert
Posts: 2,370
Registered: ‎10-16-2012

Re: printer won't detect new full print cartridge

Hello.

 

If the ink errors continue to persist, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎05-04-2017

Re: printer won't detect new full print cartridge

I love my Canon MG2220 printer and haven't had a problem till now.  I've tried everything but it will still not register the new black ink cartiridge.  It started when I tried to replace the cartridge to early.  Replaced with the old one and allowed it to completely run out before replacing with the new one but printer will still not recognize the new black cartridge.  Replaced the color with no prob. Have cleaned black ink header with cotton swab, taken out both cartridges, turned off printer and restarted, took out both & unplugged printer, turned it back on & reentered cartridges and I've even hit and held the STOP/RESTART button for 10 seconds.  NOTHING!!!!     What it going ON!

New Contributor
Posts: 2
Registered: ‎05-04-2017

Re: printer won't detect new full print cartridge


Patrick wrote:

Hi Marzaly,

 

This message may be resolved by resetting the unit. Please follow these steps:

 

1. With PIXMA MG2220 powered on, open the cover. The ink will move to the replacement position.

 

2. Lower the cartridge locking lever on the black ink cartridge.

 

3. Slide the cartridge out of the holder towards you.

 

4. Lower the cartridge locking lever on the color ink cartridge.

 

5. Slide the cartridge out of the holder towards you.

 

6. Once both cartridges are removed, unplug the power to the printer (without turning it off).

 

7. Reconnect the power cord.

 

8. Turn your PIXMA MG2220 on.

 

9. Open the cover. The carriage that holds the ink will move to the left hand side.

 

10. Make sure the orange cap is off of the bottom of the black cartridge.

 

11. Slide the black cartridge into the printer.

 

12. Lift the cartridge locking lever up, a clicking noise should be heard.

 

13. Make sure the orange cap is off of the bottom of the color cartridge.

 

14. Slide the color cartridge into the printer.

 

15. Lift the cartridge locking lever, a clicking noise should be heard.

 

Close the cover. The printer should make some noise for a few moments, and then return to standby.

 

If the message persists, to clear the low ink warning message, press and hold down the <STOP/RESET> button for ten seconds, and then release it. This will disable the ink detection until that cartridge has been replaced.

 

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer



I love my Canon MG2220 printer and haven't had a problem till now.  I've tried everything but it will still not register the new black ink cartiridge.  It started when I tried to replace the cartridge to early.  Replaced with the old one and allowed it to completely run out before replacing with the new one but printer will still not recognize the new black cartridge.  Replaced the color with no prob. Have cleaned black ink header with cotton swab, taken out both cartridges, turned off printer and restarted, took out both & unplugged printer, turned it back on & reentered cartridges and I've even hit and held the STOP/RESTART button for 10 seconds.  NOTHING!!!!     What it going ON!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement