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New Contributor
Posts: 2
Registered: ‎09-10-2017

omg someone please for the love of god HELP!

I just bought canon pixma mg3620,  got it on friday have been trying since then to get this thing to even function.   as soon as i plugged it in it has been flashing the on button and the error button alternatively,  ive checked it flashes 22 times and no matter wth i do it wont stop,  supposed to be  - paper aligned to one side,  well it says that with or without opaper.  i am highly aggrevated.  i went to the canon website to register it and it says my address is invalid,  mind you my physical address!  

and then we have the disc - which is giving me trouble all the way around.  

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Moderator
Posts: 435
Registered: ‎06-05-2013

Re: omg someone please for the love of god HELP!

Hi Dianag,

Thanks for posting in the Canon Forums!

 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If are you in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If you live outside the United States, please click here and select your country or region for your support needs.

Product Expert
Posts: 196
Registered: ‎01-20-2016

Re: omg someone please for the love of god HELP!

Hi dianag,

 

22 flashes of the alarm light does indicate a paper error, and can be resolved by the following steps:

 

  1. Turn the unit off.
  2. Remove all paper from the feed.
  3. Close the paper output tray.
  4. Turn the unit on.
  5. When the power light goes solid, load paper, and use the paper guide to position the paper correctly.

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