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New Contributor
Posts: 1
Registered: ‎06-28-2017

Re: mx922 printer fails due to "no paper in upper tray"

This printer is the worst printer I think I've ever used.

 

1. It seems to need constant drivers

2. This no paper in upper casssette issue is continual 

 

NO ONE USES THE UPPER CASSETTE FOR 95% of ALL PRINTING

 

BUILD A GOOD PRINTER ITS 2017

 

Best,

 

Ted

New Contributor
Posts: 1
Registered: ‎08-04-2017

Re: mx922 printer fails due to "no paper in upper tray"

what is the answer to this problem as mine is doing the same

 

New Contributor
Posts: 1
Registered: ‎08-29-2017

Re: mx922 printer fails due to "no paper in upper tray"

I have done all of these things. How do I get the printer to default to the lower tray. This is a definite pain, and I'm not sure I would purchase another Canon printer. I'm trying to print from a Mac. I've never been able to print from my iPhone. Poor, poor design. Smiley Sad

New Contributor
Posts: 1
Registered: ‎09-09-2017

Re: mx922 printer fails due to "no paper in upper tray"

[ Edited ]

If you are printing a regular 8x11 sized US sheet of paper on a Mac, go to your System Preferences, Printer/Scanner settings and make sure your default paper size says either Letter or 8x11.  If you're printing from a PDF, you must set it's paper size as well.  This way, the printer won't default to the upper tray.  Hope this helps. 

New Contributor
Posts: 1
Registered: ‎09-11-2017

Re: mx922 printer fails due to "no paper in upper tray"

I just talked with Canon customer support and they were surprisingly helpful and knowledgable (and not an overseas team!). The rep quickly knew what the issue was and he was right. 


I tried printing an email from GMail and, even though I selected pages that had only text from the body of the email, a part of that chain included a PDF. He mentioned to me that the printer recognizes PDFs as pictures and that will tell the printer to print using the upper tray. As soon as I tried printing the single email, rather than the chain, it worked just fine. 

 

Hope that helps at least one of you... 

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