06-28-2017 09:23 PM
This printer is the worst printer I think I've ever used.
1. It seems to need constant drivers
2. This no paper in upper casssette issue is continual
NO ONE USES THE UPPER CASSETTE FOR 95% of ALL PRINTING
BUILD A GOOD PRINTER ITS 2017
08-29-2017 01:51 PM
I have done all of these things. How do I get the printer to default to the lower tray. This is a definite pain, and I'm not sure I would purchase another Canon printer. I'm trying to print from a Mac. I've never been able to print from my iPhone. Poor, poor design.
09-09-2017 04:22 PM - edited 09-09-2017 04:29 PM
If you are printing a regular 8x11 sized US sheet of paper on a Mac, go to your System Preferences, Printer/Scanner settings and make sure your default paper size says either Letter or 8x11. If you're printing from a PDF, you must set it's paper size as well. This way, the printer won't default to the upper tray. Hope this helps.
09-11-2017 08:22 PM
I just talked with Canon customer support and they were surprisingly helpful and knowledgable (and not an overseas team!). The rep quickly knew what the issue was and he was right.
I tried printing an email from GMail and, even though I selected pages that had only text from the body of the email, a part of that chain included a PDF. He mentioned to me that the printer recognizes PDFs as pictures and that will tell the printer to print using the upper tray. As soon as I tried printing the single email, rather than the chain, it worked just fine.
Hope that helps at least one of you...