01-02-2017 06:35 PM
I legit cannot believe this is STILL an issue, Canon support what are you doing to help this issue? I am having this EXACT issue with my new pixma and iMac, what a freaking joke that this STILL is a problem after this many years!!!! I've just freaking waisted an hour of my business time trying to get this stupid thing to work! What the heck?! And what a JOKE it is that I have to print to PDF iBooks to print my documents! Why do you actually help solve something! Give a recommendation on something that actually works!! I tried all your suggestions, read through the 5 pages, and the ONLY thing that works is the iBooks option which is absurd we have to do that!!! FIX IT!
01-07-2017 12:16 AM
I have this problem too. I came here and saw that someone from Canon has posted three responses to this thread, NONE OF WHICH ANSWER THE QUESTION OR SOLVE THE PROBLEM.
My Canon printer has worked fine for a year and suddenly we are having this problem. I've tried installing new drivers, checking all the settings, taking the upper tray out, nothing works.
Whn you go on to Canon's own site here to try to find an answer, instead you find dozens of complaints and no solution.
Canon needs to solve this problem. My guests need their boarding passes for tomorrow at dawn and we can't print them. My husband and I can't print documents we need for work. Why on earth would the upper, specialized tray EVER be made the default tray? This is incredibly exasperating and it feels as if we customers are being stonewalled.
Oh, and I resent having to register for yet another site just to write this complaint.
01-07-2017 09:32 AM
If the details outlined in this thread or in our knowledge base cannot resolve your error, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
01-07-2017 01:50 PM - edited 01-07-2017 01:54 PM
Sorry, but generic answer is not an answer. You were told by many people that your "solutions" do not work. In my opinion, your duty would be to collect helpful replies (removing the upper tray, changing the drivers, etc.) and present them to the community. And you should be concerned that these posts continue to appear meaning that the product does have some software issue. However, your last post shows that you basically do not care to provide a solution...
01-17-2017 07:56 PM
Using windows 10 I have no problem printing a photo from the bottom tray letter size. However printing the same photo using my iPad I get the message no paper in upper tray. So the photo will not print. The iPad, since it is a photo, defaults to the upper tray and I cannot switch it to the lower tray. I have been able to email it to myself and then print it; the email defaults to the lower tray. Cannon support says it's an Apple issue!!
01-20-2017 12:25 PM
I totally agree. It should be easy one click printing but the default seems to be for photo size printing. It's backwards. I was looking forward to ease with a brand new printer after years of problems with my old one. You can't have everything...
01-20-2017 08:55 PM
I am having this same issue from Macbook Air Sierra
Selecting the proper paper size from the driver does not solve the issue.
Cannon Support - THis is a really poor showing. CLearly this is not an isolated issue that should require every owner of your product to call support. Clearly there is an issue in your software.
Thats why you have forum support. So people can find the answer to their problems when many people are having the same problem.
I assume that in support you have a computer and a printer and you can test the issue to verify it is not a one-off.
Why can you not aknowledge the problem and give us an update on the timing for a fix?
Also please stop saying: "If the information in the post does not resolve your issue..." Obviously it didn't resolve the issue, you haven't given a solution!